Director of Operations (Delivery & Business Operations)

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About Entrega Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.

Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients.

Position Summary The Director of Operations will play a central role in designing, implementing, and leading the operational systems that enable Entrega to scale as a high-performance professional services organization.

This role is responsible for building the operating system of the company - connecting delivery operations, business operations, and internal execution into a cohesive, scalable framework. The Director of Operations will work closely with executive leadership to bring structure, discipline, and clarity to how work moves across the organization - from client engagement through delivery and into production.

This is not a purely administrative operations role. The ideal candidate is a builder of systems and operational frameworks, capable of translating business strategy into structured execution. This individual will drive operational consistency, strengthen cross-functional alignment, and establish the processes and governance required for predictable delivery and scalable growth.

The Director of Operations will partner closely with leadership across delivery, finance, client services, and internal business functions to ensure the organization operates with clarity, accountability, and efficiency.

Responsibilities This description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs.

Operating Model & Organizational Execution

Design and implement the operational framework that defines how work flows across the organization.

Establish clear operating structures that connect client engagement, delivery, and production execution

Define and enforce how work moves across teams, including ownership, sequencing, and accountability

Introduce clarity into decision rights, escalation paths, and cross-functional coordination

Strengthen organizational discipline around execution, follow-through, and accountability

Partner with executive leadership to evolve the company’s operating model as the business scales

Delivery Operations Leadership

Strengthen the operational systems that support Entrega’s client delivery organization.

Design and implement operational structures supporting project-based and ongoing service delivery

Improve coordination across delivery leadership, project management, and production teams

Introduce operational discipline into the delivery lifecycle, from initiation through execution and closeout

Support the development of governance models that promote accountability, delivery quality, and consistency

Ensure delivery operations scale effectively as the organization grows

Business Operations & Internal Infrastructure

Build and strengthen the internal operational backbone that supports the company’s performance.

Establish structured workflows across internal business functions to improve coordination and reliability

Improve operational clarity across functions such as contract administration, vendor coordination, and internal support services

Identify gaps in internal execution and implement systems that improve organizational effectiveness

Support leadership in strengthening the infrastructure required to operate and scale the business

Ensure internal operations evolve in alignment with company growth and complexity

Operational Systems & Process Design

Design scalable processes that drive consistency, efficiency, and clarity across the organization.

Build structured workflows that support delivery execution and internal coordination

Identify operational bottlenecks and implement solutions that improve efficiency and alignment

Develop frameworks that clarify how work progresses through the organization

Introduce standards that improve predictability, performance, and execution quality

Establish tools, systems, and processes that support disciplined operations

Project & Delivery Operations Infrastructure

Strengthen the operational foundation that supports project execution and delivery teams.

Implement consistent processes for project setup, delivery administration, and coordination

Improve operational support structures enabling delivery leaders to focus on client outcomes

Strengthen discipline around project lifecycle management and internal coordination

Support the development of reporting that improves visibility into project health and performance

Operational Visibility & Performance Insight

Create transparency into how the organization is operating and performing.

Develop dashboards and reporting frameworks that provide visibility into delivery performance and operational health

Improve insight into project performance, resource utilization, and delivery capacity

Surface operational risks, bottlenecks, and improvement opportunities to leadership

Ensure operational insights drive informed, data-driven decision-making

Cross-Functional Leadership

Drive alignment and coordination across departments to support company performance.

Partner with delivery leadership to improve coordination across client-facing teams

Collaborate with finance to align operational systems with financial discipline and reporting

Work with leadership across functions to ensure operational clarity and accountability

Lead cross-functional initiatives that strengthen organizational execution

Qualifications The following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role.

10–15+ years of progressive operational leadership experience, preferably within professional services, consulting, technology services, digital agencies, systems integration firms, or similar environments

Demonstrated experience building or transforming operational systems in organizations where project delivery, resource coordination, and cross-functional execution are critical

Strong understanding of service delivery operations, including project lifecycle management, delivery coordination, and client-facing execution models

Experience designing or improving operating models, governance structures, and organizational workflows

Proven ability to translate business strategy into structured operational systems and execution frameworks

Experience working cross-functionally with delivery, finance, and executive leadership to align operations with business performance

Strong analytical and problem-solving skills, with the ability to diagnose operational issues and implement practical solutions

Experience building or improving operational reporting, dashboards, and performance visibility systems

Demonstrated ability to lead complex, cross-functional initiatives and drive organizational alignment

Experience operating effectively in dynamic, growth-oriented environments where systems are still being built

Strong leadership, communication, and influencing skills, particularly with senior stakeholders

High level of systems thinking, operational discipline, and execution focus

Performance Profile This is a high-impact operational leadership role within a performance-driven professional services organization. The Director of Operations plays a critical role in strengthening the operational systems that support delivery execution, internal coordination, and scalable organizational performance.

Successful candidates will demonstrate:

A builder mindset, with a track record of creating operational systems in growing organizations

Strong ability to design and implement structured processes across complex environments

Proven success introducing operational discipline, clarity, and accountability across teams

Ability to identify bottlenecks and implement solutions that improve execution and coordination

Strength in connecting delivery operations with broader business operations

High ownership of outcomes and commitment to operational excellence

Clear, executive-level communication and the ability to influence across the organization

Ability to operate both strategically and hands-on in building and refining operational systems

Compensation & Benefits This role offers a competitive base salary aligned to experience and scope. Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.

We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees’ well-being.

Equal Employment Opportunity Entrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.