ServiceNow Engineer (Forms & Ansible Integration)

Day to Day

Design, develop, and maintain ServiceNow forms, catalogs, and workflows within ServiceNow

Configure and customize modules such as:

Incident Management

Change Management

Service Catalog

Build and manage ServiceNow catalog items, record producers, and dynamic forms

Develop and maintain workflows using Flow Designer and scripting

Integrate ServiceNow with external systems, especially Ansible Automation Platform for automated provisioning and remediation

Implement REST/SOAP APIs for system integrations

Collaborate with DevOps, Cloud, and Platform teams to automate operational processes

Troubleshoot issues related to workflows, forms, and integrations

Ensure adherence to best practices, governance, and security standards

Document technical designs, workflows, and configurations