Pharmacist-in-Charge (PIC)
About Dutch Dutch is transforming veterinary care by providing convenient, affordable telemedicine for pets. As we expand into pharmacy services, we're building a best-in-class veterinary pharmacy that integrates seamlessly with our telehealth platform, enabling pets to receive medications quickly, safely, and compliantly. We are seeking an experienced licensed Pharmacist-in-Charge (PIC) to lead the launch and ongoing operation of our first pharmacy. This is a highly entrepreneurial role responsible for building the pharmacy from the ground up—including licensing, regulatory compliance, operational design, quality systems, and day-to-day pharmacy oversight. Position Summary The Pharmacist-in-Charge will be responsible for obtaining all required pharmacy licenses, permits, and regulatory approvals necessary to establish and operate a veterinary pharmacy serving customers across the United States. This individual will partner closely with Operations, Legal, Clinical, Technology, and Supply Chain teams to design scalable pharmacy operations that meet all state and federal regulations. This role is ideal for someone who enjoys building new businesses, developing compliant processes, and creating operational excellence in a fast-growing healthcare startup.
Key Responsibilities Pharmacy Launch & Regulatory Leadership
Serve as the designated Pharmacist-in-Charge for the pharmacy.
Lead the end-to-end launch of the pharmacy from planning through go-live.
Obtain and maintain:
All applicable state Pharmacy License
DEA Registration
Controlled Substance registrations (as applicable)
Nonresident pharmacy licenses across all required states
Veterinary pharmacy-related licenses and permits
NABP requirements
Additional state-specific pharmacy registrations
Work directly with Boards of Pharmacy, DEA, FDA, NABP, and other regulatory agencies.
Develop licensing strategy for nationwide pharmacy expansion.
Ensure ongoing compliance with changing federal and state regulations.
Pharmacy Operations
Design and implement scalable pharmacy operations including:
Prescription intake and verification
Pharmacist verification workflow
Dispensing processes
Quality assurance
Shipping and fulfillment
Controlled substance management
Returns and recalls
Inventory controls
Documentation and record retention
Develop SOPs for every pharmacy process.
Compliance & Quality
Develop the pharmacy Quality Management System (QMS).
Establish audit readiness processes.
Maintain compliance with:
Ohio Board of Pharmacy
DEA
FDA
Veterinary pharmacy regulations
State-specific nonresident pharmacy requirements
Lead regulatory inspections.
Investigate and resolve compliance issues.
Develop corrective and preventive action (CAPA) processes.
Clinical Oversight
Ensure safe dispensing of veterinary prescriptions.
Establish pharmacist verification standards.
Review medication safety processes.
Develop protocols for:
Prescription validation
Drug utilization review
Controlled medications
Medication errors
Adverse event reporting
Collaborate with Dutch veterinarians on prescribing workflows.
Technology & Systems
Partner with Product and Engineering teams to design pharmacy workflows within:
Pharmacy Management System (PMS)
Warehouse Management System (WMS)
EMR integrations
Shipping platforms
Inventory systems
Automation equipment
Labeling software
E-prescribing systems
Help define system requirements to ensure regulatory compliance.
Inventory & Vendor Management
Establish pharmaceutical purchasing processes.
Implement inventory control procedures.
Monitor expiration dates and recalls.
Optimize inventory turns while maintaining service levels.
Support controlled substance inventory management.
Team Building
Recruit, hire, train, and develop:
Staff pharmacists
Pharmacy technicians
Fulfillment staff
Pharmacy operations personnel
Create onboarding, competency assessments, and ongoing training programs.
Cross-Functional Leadership
Partner closely with:
Operations
Veterinary Clinical Team
Legal & Compliance
Finance
Product
Engineering
Customer Experience
Supply Chain
Business Development
Drive pharmacy initiatives across the organization.
Qualifications Required
Active Ohio Pharmacist License in good standing.
Eligible to serve as Pharmacist-in-Charge in Ohio.
Minimum 5 years of pharmacist experience.
Minimum 2 years as Pharmacist-in-Charge or pharmacy leadership role.
Experience opening or launching a pharmacy, specialty pharmacy, mail-order pharmacy, or healthcare operation.
Deep knowledge of:
Ohio Board of Pharmacy regulations
DEA regulations
Nonresident pharmacy licensing
State pharmacy compliance
Controlled substance regulations
Experience with pharmacy management systems.
Strong project management skills.
Preferred
Veterinary pharmacy experience.
Mail-order pharmacy experience.
Startup experience.
Multi-state pharmacy licensing experience.
Experience implementing pharmacy automation.
Experience with accreditation programs (URAC, ACHC, VIPPS/NABP Digital Pharmacy, if applicable).
Knowledge of veterinary medications and compounding regulations.
Achieve >99.9% dispensing accuracy.
Maintain 100% regulatory compliance.
Establish KPIs for turnaround time, inventory accuracy, and customer service.
Strong communication skills
Continuous improvement mindset
Ability to thrive in a fast-paced startup environment
High attention to detail
Customer and patient safety focus
Why Join Dutch? You'll have the unique opportunity to build one of the nation's leading veterinary pharmacies from the ground up. As one of the earliest pharmacy leaders at Dutch, you'll shape the strategy, systems, compliance framework, and operations that will serve hundreds of thousands of pets across the country. If you enjoy building scalable healthcare operations and making a meaningful impact on pet health, we'd love to meet you.
Compensation Base Salary: $150,000–$200,000 (depending on experience)
Equity/stock options
Comprehensive health benefits
401(k)
Flexible PTO/DTO
Hybrid/remote flexibility with required Ohio pharmacy presence