Business Support Asssistant

About the Role

The position is responsible for executing projects and assignments defined by Management within established timelines.

Key responsibilities include developing and implementing Standard Operating Procedures (SOPs), Work Instructions and process documentation; supporting ISO certification and audit requirements; closing identified process and documentation gaps; and executing operational improvement assignments.

The role requires an independent and structured individual who can work effectively with relevant stakeholders and deliver accurate, practical and complete outputs.

Roles & Responsibilites

SOP and Work Instruction Development

• Design and develop operational SOP documentation, work Instructions, process maps and checklists that turn day-to-day operations into clear, structured and practical instructions.
• Work directly with process owners and teams to gather operational key process details, then identify and resolve gaps in steps, controls, and responsibilities.
• Integrate team feedback and finalized updates to prepare documentation for formal approval and rollout

Process and Operational Improvement

• Evaluate operational workflows to uncover redundancies, unclear roles, and potential efficiency gains.
• Apply structured problem-solving to build improved processes, updated procedures, and operational checklists.
• Partner with operational teams to drive agreed changes through to final rollout and adoption.

Project Execution

• Independently execute assignments and complete high-quality deliverables on time, meeting all management requirements.
• Work with key stakeholders to gather necessary inputs, identify operational inconsistencies, and solve execution issues.
• Identify and resolve gaps or inconsistencies during execution and escalate matters that require Management direction or decision.

ISO, Quality and Compliance Support

• Review process records and documentation against ISO standards and quality requirements to identify and resolve gaps.
• Check process documentation and records against defined requirements, identify documentation, evidence or process gaps, and work with process owners to close them.
• Standardize operational workflows through up-to-date SOPs and work Instructions while driving timely execution of assigned corrective and improvement actions.

Process Support

• Conduct targeted research, data gathering, and initial analysis to support project deliverables and decision-making.
• Design practical process maps, templates, checklists, and working documentation to standardize team workflows.
• Execute assigned operational tasks and maintain core documentation to drive management projects and process improvements to completion.

Skills Required

• Hands-on experience or have a good understanding of logistics and supply chain operations (e.g. warehousing, inventory, transportation, order fulfilment), gained through work, internships or academic projects.
• Strong analytical skills to identify gaps, inconsistencies, duplication and missing information in existing processes.
• Ability to turn findings into improved SOPs, Work Instructions and workflows that are clear, practical and usable on the ground.
• Logical and structured approach to problem-solving, with strong attention to detail and accuracy.
• Takes ownership of deliverables and sees them through to completion, with quality and on time.
• Able to manage multiple assignments and meet deadlines, with guidance from the supervisor.

Experience and Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, Industrial Engineering, Quality Management or a related discipline.
• Good understanding of logistics and supply chain operations, gained through studies, internships or work.
• Strong logical thinking and attention to detail, with the ability to spot gaps in a process.
• Good written communication skills, able to prepare clear and structured documentation.