Senior Application System Manager
Nutné:Lead
Project Description:
Scaling the team to support ongoingbusiness objectives and future growth.
Responsibilities:
- Supervise current L1/L2 productionsupport engagements, utilizing onsite/offshore resources in business hours and24x7 shifts.
- Bring critical and quality-driven thinking to maintain high-qualitystandards.
- Establish a delivery and quality assurance framework with processes, bestpractices, and KPIs.
- Define a strategy for building tools and accelerators for improved support.
- Manage client communications, ensuring alignment with SLAs and servicedelivery.
- Select and coach profiles, fostering a mindset for critical systems support.
- Collaborate with technology and business teams to minimize stability issues.
- Ensure adherence to Incident, Change, and Problem Management protocols.
- Introduce best practices and conduct regular reviews and meetings.
Mandatory Skills Description:
- 10-15 years in production treasuryapplication support for banks.
- Experience in running governance meetings.
- Proven leadership in defining processes and best practices.
- Strong background in Support Lead roles and team mentorship.
- Experience in SQL, Unix scripting and automating day-to-day tasks.
- Experience in automation through AppDynamics.
- Experience managing support teams across APAC, including team buildingand restructuring.
- Experience managing teams on 24x7 shifts.
- L1 & L2 application technical and functional support experience.
- Experience with Murex Treasury platform (preferable) or other tradingplatforms (e.g., Calypso, Orchestrade, Finastra, FIS)