Customer Service Advocate

What you will do Support all customer service and administrative functions including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance

Serve as the first point of contact for hospitals and healthcare facilities via phone and email

Investigate and resolve customer requests and complaints using Salesforce

Coordinate with production and transport teams to ensure timely deliveries

Create and distribute manifests, tracking forms, and process documents

Support daily routing logistics and inventory coordination

Collaborate across departments to manage account changes and generate reports

Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience

What we are looking for Must Have Qualifications

2+ years of customer service or administrative experience

Proficiency in Microsoft Office; Salesforce experience is a plus

Comfortable working with data to support decisions and process improvements

Must be able to reliably commute to Salt Lake City, UT

Highly organized, adaptable, and able to manage multiple priorities

Willingness to work flexible hours, including weekends or holidays as needed

Nice to Have Qualifications

Experience in healthcare, logistics, or service-based industries

Proven track record of improving processes or customer satisfaction

Familiarity with inventory or routing systems

Why work for us Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof

Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One ; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance

401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match

Permanent Position – Full-time, 40 hours per week with long-term career potential

Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions

Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization

Who are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.