Senior Expert, Customer Experience

I. JOB OBJECTIVE Responsible for shaping and executing GBIA's end-to-end customer experience (CX) strategy — translating strategic direction into structured CX frameworks, customer journeys, and digital platforms. This role owns the digital product roadmap across guest-facing and internal channels, leads end-to-end delivery of key CX initiatives, and contributes to the design of GBIA's loyalty program in support of...

1. Qualifications & Experience

• Bachelor’s degree in economics, business, hospitality, or a related field; master's degree is a plus.
• 5+ years of experience in customer experience (CX), product development and design, B2C

operations and hospitality.

• Experience in airports, smart cities or other infrastructure/greenfield programs is a big plus.

1. Knowledge & Professional Skills

• Strong understanding of...