Project Coordinator, Telecommunications Service Delivery

Why join CompuNet?

CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer.

We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more.

CompuNet is looking for a Project Coordinator to direct the successful delivery of Telecommunication projects, ensuring our vendors’ and related project work aligns with customer expectations, project goals, and CompuNet’s standards.

As a Project Coordinator you will work with diverse set of stakeholders – including internal teams and external partners – while owning the key responsibilities of project set-up, project supervision, proactive communication, quality checks, and financial tracking. The ideal candidate is organized, customer-focused, and skilled at balancing the needs of multiple stakeholders in a fast-paced environment.

Position Summary

The Project Coordinator for Telecommunications Service Delivery is responsible for driving customer telecommunication projects from signed contract through successful service activation and revenue turn-up. This role serves as the primary coordinator between customers, telecommunications carriers, ISP partners, internal sales teams, engineering resources, and service delivery organizations to ensure internet, WAN, voice, and related telecommunications services are installed and activated as quickly and efficiently as possible.

The ideal candidate possesses a strong understanding of telecommunications provisioning processes, carrier ordering procedures, circuit and voice delivery milestones, and customer implementation requirements. This individual proactively manages project timelines, identifies and removes delivery obstacles, escalates delays, and ensures all stakeholders remain informed throughout the service delivery lifecycle.

Essential Duties & Responsibilities

The Project Coordinator for Telecommunications Service Delivery will have dual reporting to the Senior Manager of Project Management and Director of Technology Advisory Services. They work closely with Sales, Service Portfolio, Partner Enablement, and Operations roles to ensure the successful delivery of projects.

Project Coordination

Demonstrate strong organizational skills by effectively coordinating and monitoring multiple projects across a diverse set of customers, industries, and geographies

Complete recurring project coordination activities, including the ability to:

Schedule internal and customer-facing project kickoff meetings

Track project scope, budget, forecasted and confirmed schedules, and the status of deliverables

Maintain steady communication flows and collaborate with CompuNet teams and customers to ensure projects stay on track

Communication flows may include participation in status meetings, the development of meeting summaries or written status reports, proactively communicating risks, etc.

Manage customer-requested changes to a project’s scope – facilitating completion of change orders as appropriate with CompuNet partners

Monitor customers’ satisfaction and escalate any issues or early warning signs of dissatisfaction to the Account Executive, Domain Solution Advisor and others as needed

Ensure predictable, consistent, and high-quality project delivery in accordance with industry best practices

Proactively engage with Service Delivery, providing high level updates on project risk for each region and their respective markets

KEY RESPONSIBILITIES

Own the end-to-end service delivery process from contract execution through customer activation and billing commencement

Coordinate the provisioning and implementation of telecommunications services including Dedicated Internet Access (DIA), Ethernet, MPLS, broadband, fiber, SD-WAN, SASE, SSE, UCaaS, CCaaS, CX Point Solutions, SIP, Voice, and related network services

Manage carrier relationships throughout the order lifecycle, including order submission, firm order commitment (FOC) tracking, installation scheduling, testing, turn-up, and service acceptance

Serve as the primary point of contact between customers, suppliers, sales teams, engineering teams, and implementation resources

Establish project plans, track milestones, monitor critical path activities, and proactively identify risks that may delay service activation

Facilitate regular status updates and customer communications to ensure transparency and expectation management

Coordinate site readiness activities, installation appointments, testing windows, porting activities, and service cutovers

Drive escalations with carriers and vendors to resolve provisioning delays, missed commitments, technical issues, and installation obstacles

Validate service delivery milestones and ensure successful service activation prior to project closure

Maintain accurate records within CRM, project management, and carrier management systems

Collaborate with Sales, Engineering, Operations, and Customer Success teams to ensure seamless project handoff and customer onboarding

Track and report key performance indicators including installation intervals, activation timelines, vendor performance, and revenue turn-up metrics

Continuously identify process improvements that reduce implementation cycle times and improve customer experience

Leverage approved AI tools to improve efficiency, enhance communication quality, support project coordination activities, and help streamline service delivery workflows

Education & Experience

Required Qualifications

3+ years of telecommunications, ISP, network and/or voice service delivery, provisioning, implementation, or project coordination experience

Strong understanding of telecommunications service delivery processes and circuit provisioning lifecycles

Working knowledge of carrier ordering procedures, local loop provisioning, data and voice circuit installations, WAN deployments, and network turn-up activities

Experience coordinating with telecommunications carriers, ISPs, CLECs, ILECs, and third-party service providers

Ability to interpret service orders, network diagrams, implementation schedules, and customer requirements

Excellent written and verbal communication skills with both technical and non-technical stakeholders

Strong organizational skills with the ability to manage multiple concurrent projects and deadlines

Proven ability to proactively identify issues, drive resolutions, and maintain project momentum

Preferred Qualifications

5+ years experience with telecom aggregators, managed service providers, carriers, or enterprise telecommunications environments

Familiarity with carrier portals, CRM systems, Microsoft Dynamics, project management platforms, and service delivery tools

Understanding of networking concepts including IP addressing, routing, WAN connectivity, internet and voice technologies

Desired Skills & Abilities

Time management – able to handle multiple projects simultaneously, set priorities, and meet deadlines.

Self-directed – able to take tasks from inception to completion with a high level of accountability

Professional communication – possesses strong verbal, written, visual (presentation), and interpersonal communication skills

Detail oriented – passionate about completing tasks accurately and mitigating risk

Team player – collaborates, builds trust, and develops innovative solutions within a team environment

Multi-tasking – able to prioritize and execute against competing requests in a fast-paced environment

Microsoft savvy – an intermediate to advanced user of Microsoft 365 business applications for the purpose of collaborating, creating and customizing project deliverables

AI-enabled and adaptable – able to responsibly leverage approved AI tools to improve productivity, strengthen written communications, and support accurate, efficient project execution

Thinks ahead – communicates ideas to improve processes and procedures with a positive and constructive attitude

Travel Expectations

Occasional travel may be required to visit project sites or CompuNet offices

SUCCESS MEASURES

Reduced average days from contract signature to service activation

Increased percentage of projects delivered on or before committed dates

Improved customer satisfaction during implementation

Reduced carrier-related delays through proactive escalation management

Faster transition from installation completion to revenue-generating service

Who we are

CompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services. Our strength lies in our team of outcome-driven and relationship-focused professionals with a long history of designing IT solutions. Our team of highly skilled engineers take the lead in designing, developing, and implementing solutions that address complex business challenges. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.