Aftersales Engineering Manager

We are looking for an experienced after-sales engineering manager to lead and manage after-sales operations, ensuring excellent customer satisfaction, efficient technical support, and high-quality service delivery.

Job requirements

• Bachelor’s degree in engineering (mechanical or electrical).
• 15–20 years of total experience, including 5–10 years in a managerial role.
• Previous experience in after-sales, technical support, or service management.
• Strong leadership, communication, and problem-solving skills.
• Solid understanding of troubleshooting, field service, spare parts, and warranty management.
• Strong business acumen, with experience in service revenue, KPIs, forecasting, and performance management.

Responsibilities

• Lead and manage the after-sales engineering team, ensuring efficient service delivery and technical excellence.
• Oversee after-sales operations, including technical support, troubleshooting, field service, and spare parts management.
• Handle escalated customer issues and ensure timely and effective resolution.
• Develop strategies to improve customer satisfaction and enhance service efficiency.
• Manage service contracts, warranties, and quality standards.
• Monitor team performance, establish KPIs, and drive continuous improvement.
• Manage service and spare parts revenue, budgeting, forecasting, and business growth.
• Collaborate with sales and other departments to improve product performance and customer experience.
• Coach, train, and develop the engineering team.

Benefits

• Competitive salary.
• Medical insurance.
• Social insurance.
• Working hours: 9:00 a.m.–5:00 p.m.