Program Manager, Behavioral Health - Licensed

We’re Excited You’re Here!

Looking to join a compassionate community dedicated to providing exceptional mental health outcomes? Community Reach Center is that place. We prioritize empowering individuals living with mental health conditions, engaging with partners to make a lasting impact, and caring for our team on a personal level. Our mission is to enhance community health through evidence-based practices and convenient service locations, ensuring the well-being of our consumers and communities.

At Community Reach Center, we offer more than just a job – we provide an experience that nurtures personal and professional growth. Join us and gain the skills to pursue your dreams while finding fulfillment within our team!

Employee’s First Approach –

At Community Reach Center, we prioritize an exceptional employee experience. We know that it’s imperative to prioritize our employees needs first, so they can be their best selves for the mission we serve. We’re eager to work with passionate, forward-thinking, talented, team members.

The Perks –

We also believe our employees deserve an exceptional compensation and benefits package.

• Competitive compensation
• 401K with matching
• Wellness Program
• Health Insurance Reimbursement Allocation
• Medical, dental, and vision insurance
• Internal Opportunities & Free trainings
• Shift differential pay when applicable
• Bilingual stipend pay
• 24/7 Employee Assistance Program to support mental health and a balanced lifestyle
• Opportunity for cross-licensure sponsorship if eligible & applicable
• Healthy Work Life Balance
• Excellent PTO & Paid Holiday
• Tuition Reimbursement
• Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness.

About the Role:

Under limited supervision, the Program Manager leads the daily operations of assigned program(s). This role makes sure services follow program requirements, the assigned program manual, agency workflows, quality standards, and performance expectations set by the Clinical Director and agency leadership.

The Program Manager provides daily oversight of assigned staff, program roles, service delivery, consumer access, documentation, compliance, and level-of-care needs. This role uses CRC dashboards, reports, audits, and other tools to track program progress, identify barriers, and support needed improvements. The Program Manager coaches staff, gives clear feedback, supports training, and helps staff understand how their role connects to program goals and consumer care. The Program Manager also monitors program-level KPIs, reviews trends, removes barriers to timely care, and ensures program operations align with organizational goals, regulatory requirements, and director-established priorities. Additionally, the Program Manager will have other duties and responsibilities as determined from time to time by the Clinical Director.

Essential Functions:

• Lead hiring, onboarding, training, supervision, retention, coaching, performance feedback, and staff development for assigned program staff.
• Provide program-level leadership for assigned program(s), including daily operations, staff roles, workflows, documentation, consumer engagement, escalation processes, and service delivery expectations.
• Maintain responsibility for whole-team KPI achievement by monitoring access, productivity, service delivery, quality, documentation, consumer engagement, staff performance, financial indicators, and other CRC priorities.
• Track assigned program progress using CRC dashboards, reports, audits, and agency data to identify trends, barriers, risks, and needed improvements.
• Use program data and staff feedback to guide action steps that improve access, quality, productivity, workflow, consumer flow, and service delivery.
• eview caseloads, schedules, no-show patterns, service gaps, acuity, risk, and engagement to ensure appropriate follow-up, service frequency, level of care, and care coordination.
• Monitor level-of-care appropriateness and ensure timely escalation, step-up, step-down, referral, consultation, or coordination when consumer need or risk changes.
• Staff consumer needs with assigned staff and appropriate departments to support level-of-care decisions, care coordination, referrals, service intensity, and timely access to needed supports
• Maintain ownership of program budget expectations by monitoring staffing patterns, productivity, volume, revenue indicators, expenses, resource use, and variances with the Clinical Director and Finance team.
• Hold staff accountable through daily coaching, supervision, performance feedback, corrective action when appropriate, and clear follow-up on goals, timelines, and outcomes.
• Identify staff training and growth needs through supervision, observation, chart review, KPI trends, quality audits, consumer outcomes, and daily staff support.
• Provide day-to-day staff support, coaching, and problem-solving to remove barriers, reinforce role expectations, build confidence, and strengthen staff performance.
• Train and support assigned staff on program manual expectations, role responsibilities, workflows, evidence-based models, best practices, documentation standards, and service delivery requirements.
• Audit clinical sessions and supervision using approved in-person, audio, video, documentation review, or agency-approved learning platforms to support quality care, model fidelity, and staff development.
• Complete and review audits related to documentation, coding, service delivery, regulatory requirements, program manual expectations, medical record standards, and agency policies.
• Provide timely feedback and follow-up after audits, supervision, or observation to strengthen staff competency, confidence, role clarity, and performance.
• Oversee quality care, clinical risk management, customer service, timely follow-up, consumer advocacy, and consistent program execution.
• Coordinate with other agency departments to support internal referrals and external resource supports, transitions, interdisciplinary collaboration, continuity of care, and effective consumer service.
• Provide direct consumer consultation and evidence-based care when needed; evaluate and modify programs based on data, outcomes, consumer need, and director guidance.
• Monitor follow-through on audit findings, staff feedback, corrective actions, and improvement plans to ensure progress is tracked and barriers are escalated when needed.
• Collaborate with local and state policy makers, community leaders, providers, and partner organizations to assess needs and support programming as determined necessary.

Definition Set

• Capacity-Based Program: A program that must be staffed and ready during set hours, even when few or no clients are actively receiving services at that moment. Staffing is based on keeping the program open, safe, responsive, and available.
• Service-Based Capacity Program: A program that offers services during specific days and hours. Staffing must allow clients to access support when they need it.
• Caseload-Based Program: A program where staff are assigned to a group of clients over time. Staff schedule appointments, monitor engagement, complete follow-up, coordinate referrals, and provide services based on program and role expectations.
• Evidence-Based and Community-Based Program: A program that follows a specific model or set of practices. Staff must follow the model, client needs, scope of work, and program requirements.
• Productive Time: Time spent working on behalf of clients. This may include direct services, indirect client services, client support, care coordination, documentation, referrals, outreach, and other work that supports client care.
• Billable Activity: Services that meet billing requirements and generate revenue for the program. Each program and role may have specific billable expectations or KPIs.
• Non-Billable Activity: Work that supports clients but does not create a billable claim. This may include outreach, coordination, preparation, referrals, care coordination, or other documented support in the EHR. These activities may still count toward productivity when documented correctly.
• Clinical Caseload Monitoring: Reviewing assigned clients, outreach needs, service plan follow-ups, appointment status, documentation, engagement, referrals, barriers, and services within the role to make sure clients receive needed support and barriers are escalated when needed.

Key Competencies:

• Program Operations Management: Manages the daily operations of assigned program(s), including staffing coverage, schedules, workflow, access, service delivery, documentation expectations, and timely response to program needs. Ensures the program is organized, responsive, and operating effectively.
• Staff Supervision, Coaching, and Development: Provides direct supervision, coaching, feedback, and day-to-day support to assigned staff. Identifies staff strengths, training needs, performance gaps, and development opportunities to help employees grow, build confidence, meet agency expectations, and succeed in their roles.
• Team Accountability: Holds assigned staff accountable for productivity, documentation, service delivery, quality standards, customer service, attendance, and follow-through on assigned work. Uses clear expectations, regular check-ins, coaching, supportive problem-solving, and corrective action when needed.
• Program KPI Monitoring: Monitors program-level KPIs and staff-level performance indicators using CRC dashboards, reports, and tools. Reviews trends, identifies barriers, tracks progress, and implements action steps to improve access, productivity, documentation timeliness, engagement, quality, and outcomes.
• Director-Established Program Requirements: Ensures daily program operations follow the expectations, workflows, clinical standards, staffing plans, reporting requirements, and priorities established by the Clinical Director. Communicates barriers promptly and implements assigned corrective actions.
• Program Budget Awareness: Monitors assigned program budget expectations, staffing utilization, productivity, service volume, expenses, and resource needs. Communicates concerns and supports responsible use of program resources in partnership with the Clinical Director and Finance team.
• Data-Driven Problem Solving: Uses CRC-developed dashboards, program reports, staff feedback, consumer trends, and operational observation to identify problems, test solutions, and improve daily program performance.
• Level-of-Care Management: Reviews consumer acuity, risk, engagement, service frequency, referrals, and care coordination needs to ensure consumers are receiving services that match the appropriate level of care and program expectations.
• Workflow and Service Coordination: Coordinates daily program workflows to support timely access, referrals, transitions, care coordination, documentation completion, and communication across multidisciplinary team members.
• Consumer Service Accuracy: Monitors whether consumers are scheduled, seen, followed up with, and clinically supported in accordance with treatment needs, program expectations, documentation standards, and agency service delivery requirements.
• Quality and Compliance Follow-Through: Completes routine monitoring, audits, and follow-up to ensure staff meet documentation, clinical, operational, regulatory, and agency requirements. Escalates patterns, risks, and barriers to the Clinical Director when additional support is needed.
• Staff Communication, Engagement, and Support: Communicates expectations, updates, priorities, and changes clearly to assigned staff. Creates consistent opportunities for team communication, coaching, problem-solving, recognition, feedback, and day-to-day support.
• Professional Conduct: Serves as a role model for a collaborative, team-oriented approach and demonstrates compliance with agency policies, employee handbook expectations, and positive communication standards. Aligns daily program operations with CRC’s mission and strategic priorities.

Qualifications:

• Master's degree in Psychology, Social work, Sociology, or a directly related field is required
• LPC, LP, LCSW, or LMFT licensure required
• 2+ years of direct clinical experience is required
• 2+ years clinical supervision, staff coaching and development, facilitation of group processes, and understanding state and local policy issues regarding mental health and children/adult systems of care
• Must be able to demonstrate proficiency with Microsoft Word and Microsoft PowerPoint
• Demonstrated ability to use data, dashboards, reports, and performance tools to monitor operations and guide decision-making.
• Bilingual Spanish preferred

Physical Requirements:

• Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required
• Regular, predictable attendance is required.

Community Reach Center is an EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans. Apply at www.communityreachcenter.org

Schedule:

Monday - Friday

Salary:

$83,500-$89,000

Eligible for a Bilingual Stipend of $250/month

Accepting applications through on an On-going basis

So—what do you think?

If you’ve come this far, we’re eager to meet you. At Community Reach Center, our passion-driven culture demands unwavering commitment to serving our community. Your dedication to our consumers and community is paramount as we strive to make a real impact in the mental health space. We are hopeful this role will provide you with the experience to pursue your aspirations while finding fulfillment that keeps you committed to our team indefinitely.

At Community Reach Center, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health outcomes for our consumers & employees.

Community Mental Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.