Customer service retention and sales representative - Full Time

Position: Call Center Agent – Customer Service Retention & Sales Representative Experience Required: 4+ years English Level: Advanced English (mandatory) Work Modality: On-site (Mexico City en Av Reforma), full-time Schedule: Monday to Saturday

Requirements: Minimum 2-3 years of call center experience, specifically in sales and customer retention Proven experience in customer retention, objection handling, upselling, and cross-selling Advanced English proficiency (B2+ or C1) with excellent verbal and written communication skills Strong negotiation, persuasion, and problem-solving skills Experience working with KPIs, sales targets, and performance metrics Proficiency in Microsoft Office and CRM systems High school diploma or equivalent required; candidates must be at least 18 years old Availability to work 100% on-site in CDMX.

Key Responsibilities:

Provide customer support via phone. Retain customers by resolving concerns and promoting relevant products/services. Identify upselling and cross-selling opportunities. Process service requests and maintain accurate records. Meet customer satisfaction, retention, and sales targets.

Preferred:

Previous call center, retention, or inside sales experience. Ability to influence customer decisions and overcome objections.-Requerimientos- Educación mínima: Educación secundaria 4 años de experiencia Idiomas: Inglés Edad: A partir de 19 años Palabras clave: servicio, service, ventas, cambaceo, sales, demostrador, feriante, viajante, agent, representative, agente, representante