Senior Collections & AR Specialist

Cloudinary is the foundational technology powering images and videos across the internet. Our platform enables companies around the world to manage, optimize, and deliver visual media at scale through powerful APIs and integrations. Visual media is the electricity of today’s digital world - and Cloudinary is the infrastructure that keeps it flowing seamlessly. About the Role We are looking for an experienced, driven, and detail-oriented Senior Collections & AR Specialist to join Cloudinary’s CFO Office. As part of the Billing team, you will report to the Billing Director and take ownership of Cloudinary’s global collections operations. You will work directly with customers and collaborate closely with Finance, Sales, Customer Success, Account Management, and other cross-functional teams to ensure timely payments, resolve complex billing and payment issues, and identify opportunities to improve processes and drive operational efficiencies to support the company’s cash flow performance. This is a hands-on role for someone who enjoys building strong customer relationships, solving problems, and continuously improving processes in a fast-paced global SaaS environment.

What You’ll Do Own and manage the day-to-day global collections process across Cloudinary’s customer base

Drive collections efforts for strategic and complex customer accounts

Monitor accounts receivable and proactively follow up on outstanding and overdue balances

Communicate directly with customers to resolve payment delays, disputes, and billing-related issues

Identify at-risk accounts and take timely action to prevent overdue balances

Independently manage customer escalations and complex collection cases

Manage AR-related activities, including payment allocations, credits, refunds, invoice adjustments, receipts, and credit memos

Serve as a key point of contact for customers regarding invoices, payments, and account balances

Partner with Sales, Customer Success, and Account Management teams to resolve customer issues and accelerate collections

Collaborate with the Accounting team on accounts receivable activities and month-end processes

Track, analyze, and report on collections activity and accounts receivable performance

Generate, maintain, and regularly update Accounts Receivable Aging Reports and other collections-related reporting

Identify opportunities to improve collections processes and increase operational efficiency

Maintain accurate and up-to-date customer account records across relevant systems

What We’re Looking For 5+ years of hands-on Collections and Accounts Receivable experience in a global B2B SaaS company - required

Educational background in Finance, Accounting, Economics, Business Administration, or a related field

Strong knowledge of accounts receivable and collections processes

Proven experience managing complex customer accounts, disputes, and escalations

Native-level proficiency in written and spoken English - required

Advanced proficiency in Microsoft Excel - required

Exceptional attention to detail, accuracy, and follow-through - required

Strong customer-facing communication and interpersonal skills

Excellent negotiation, problem-solving, and conflict-resolution abilities

Strong analytical skills with the ability to identify trends and recommend process improvements

Ability to manage multiple priorities in a fast-paced, global environment

Strong time-management and organizational skills

High level of ownership, accountability, and independence

Experience with NetSuite and/or Recurly - an advantage

Experience working with Salesforce, Zendesk, banking platforms, payment gateways or similar systems - an advantage

Tools & Systems NetSuite | Recurly | Salesforce | Zendesk | Banking Platforms | Microsoft Excel

Why Join Us? Join a global, high-growth SaaS company that powers visual experiences across the internet

Take ownership of a critical function that directly impacts cash flow and financial performance

Work closely with Finance leadership and cross-functional teams across the organization

Play a key role in improving collections processes and operational excellence

Gain exposure to global customers, financial operations, and scalable SaaS processes

Grow and develop your career within Cloudinary’s CFO organization

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