Operations Support Manager

Position Summary  The CFGI Denver Operations Support Manager provides operational, administrative, and coordination support across the Denver, Chicago, and Salt Lake City offices. This role helps ensure business operations run smoothly by supporting internal processes, team coordination, reporting, vendor management, meetings, events, and other business needs. 

The Operations Support Manager serves as a key coordination point for leadership, administrative colleagues, and cross-functional teams. The ideal candidate is highly organized, proactive, service-oriented, and comfortable managing multiple priorities in a fast-paced professional services environment. This is an in-person role that will sit in our Denver office.

Key Responsibilities  Operations and Administrative Support  Coordinate internal requests, business support needs, follow-up items, and cross-functional communication  Maintain procedures, documentation, trackers, reports, meeting materials, and operational records  Support and improve templates, workflows, standard operating procedures, and internal processes  Monitor deadlines, deliverables, and action items to ensure timely follow-through  Identify opportunities to improve efficiency, reduce duplication, and promote consistency 

Business Coordination and Support  Support market/product operations (timesheets, utilization, invoices, chasing updates to close date/status & next steps for pipeline review calls etc.) via Salesforce and Power BI    Organize information, resources, processes, and communication channels that support effective operations  Partner with stakeholders to resolve requests, advance priorities, and ensure follow-up  Support onboarding logistics, workspace readiness, internal announcements, and employee engagement activities  Help maintain a professional, organized, and responsive support environment 

Team and Leadership Support  Support the partner group to translate strategic goals into actionable plans via Salesforce and assisting with coordination and management of key strategic in market activities (scheduling and planning of key client/prospect/referral partner meetings and related prep work, including holding the pen on drafting content and insights, working alongside PMD group)    Liaise with PMD group to set up and manage campaigns to measure ROI on strategic sales and marketing investments, measuring progress on top of funnel channel activity for our PMD group and establishing opportunities via Salesforce for pre-qualified leads – taking data entry responsibilities away from PMD group.    Provide meeting and operational support to leaders and teams, including scheduling, agendas, notes, action items, and follow-up  Support communication between leadership, administrative teams, and cross-functional groups  Assist with internal planning, team initiatives, and execution of operational priorities  Handle confidential, sensitive, and business-critical information with discretion and sound judgment 

Meetings, Events, and Logistics  Support planning and execution of meetings, trainings, events, team gatherings, and other business activities from idea to execution to follow through  Assist in coordinating marketing campaigns, social media posts, and digital communications in collaboration with internal or external marketing partners      Coordinate logistics, including venues, catering, room setup, materials, attendee tracking, invitations, transportation, and follow-up  Partner with stakeholders to ensure meetings and events are organized, professional, and aligned with CFGI standards  Assist with travel, hotel arrangements, itineraries, and related logistics as needed.  Track event details, budgets, confirmations, timelines, and vendor communications 

Vendor, Procurement, and Invoice Support  Coordinate with vendors and service providers to obtain quotes, confirm services, track deliverables, and resolve issues  Support purchase requests, invoice tracking, payment follow-up, and coordination with internal teams  Maintain vendor records, agreements, costs, and recurring service details  Ensure spending, approvals, and documentation align with CFGI policies 

Reporting, Data, and Process Improvement  Maintain trackers, dashboards, status reports, and data summaries to support planning and decision-making  Collect and analyze information related to business support needs, expenses, vendors, events, workload, and processes  Provide updates on progress, issues, trends, and recommended improvements  Identify process gaps and support practical improvements to ways of working  Ensure information is accurate, organized, and accessible 

Cross-Functional Collaboration  Work with internal teams to coordinate support and resolve business needs.  Help align administrative and operational practices with CFGI policies and expectations  Support communications, onboarding, employee engagement, and other cross-functional initiatives  Build strong relationships and contribute to a collaborative, responsive, service-focused culture 

Qualifications and Experience  Experience in operations, administration, business support, office coordination, event coordination, or a related role  Professional services, consulting, corporate, or fast-paced business experience preferred  Strong organizational, multitasking, communication, and follow-through skills.  High attention to detail and commitment to accuracy  Proficiency within the Microsoft Outlook suite and Salesforce  Comfort working with spreadsheets, trackers, reports, calendars, and shared documents  Ability to work independently and collaborate across functions and levels.  Discretion and professionalism when handling confidential or sensitive information  Experience coordinating meetings, events, vendors, travel, invoices, or business logistics preferred 

Core Competencies  Organized and detail-oriented  Proactive, resourceful, and solutions-focused  Service-oriented with strong interpersonal skills  Able to anticipate needs and take initiative  Clear, professional communicator  Reliable with strong ownership and follow-through  Flexible and adaptable  Comfortable managing multiple stakeholders and priorities  Exercises sound judgment and discretion  Focused on continuous improvement 

Reporting Relationship  This role reports to the Head of Administration and Events with dotted line reporting to each leader they support. 

Work Environment  This role provides hands-on operational and administrative support and will require in-office presence for business operations, meetings, events, visitors, and team needs. Flexibility may be required based on business priorities and schedules. 

Overall Objective  The Operations Support Manager strengthens CFGI’s operations by providing reliable, proactive support across administration, coordination, reporting, meetings, events, vendor management, and cross-functional initiatives. This role helps teams work efficiently and deliver high-quality experience for employees, clients, visitors, and stakeholders. 

CFGI is dedicated to offering our employees strong and inclusive total compensation packages. Offer packages are based on several factors, such as the specific role and level being hired for, location, as well as the individual's skills, experiences, and qualifications. The good-faith estimated base salary range for this position is: $70,000 - $75,000. In addition to the base compensation, CFGI offers a competitive benefits package and various bonus programs and incentives, based upon an individual’s level and overall work performance.