Partner Support Specialist Online

What You Will Do:

• Run virtual shop evaluations to ensure all prospective partners meet the qualifications and criteria to become a successful partner.
• Ensure all incoming partner requests and concerns are resolved in an urgent, professional, and personable manner, utilizing Salesforce and Gmail.
• Ensure shop evaluation results are accurately and promptly recorded in the appropriate trackers and Salesforce.
• Utilize Google Sheets, Looker and the Onboarding Staff App for accurate tracking, data analysis and data reporting.
• Comfortable with occasional high volume email and call campaigns as needed.
• As a “first face” for new partners, creating an enthusiastic atmosphere / promoting excitement to begin working with Our company.
• Verify partner addresses in google maps / street view to confirm shop location.
• Make note of impressive and unique partners, recommending them to appropriate Sourcing teams.
• Develop and conduct partner training.
• Evaluate effectiveness of training and onboarding processes to increase partner success rates and satisfaction.
• Research and recruit potential partners to meet business needs.
• Additional responsibilities as required.

What We Offer:

• Salary is negotiable based on ability, up to 11 million/month.
• Probationary period: 85% salary, annual salary increase.
• 13th month salary, holiday bonus, bonus for excellent employee performance.
• Receive training, professional development, foreign languages related to the job.
• Sign labor contracts, pay insurance and enjoy full benefits according to the State Labor Law.
• All necessary working tools and equipment will be fully provided.

Qualifications:

• At least 1 years of experience in customer support, account management, and/or service management position preferred, with history of producing results through strong relationships
• Technically proficient with an ability to utilize multiple systems, including Google Suite,...
• Good reading and writing skills, confident English communication (no certification required).
• Long-term commitment, willing to work overtime on holidays and Tet (overtime pay available).

Working Hours & Location:

• Working hours: 19:00 - 04:00 (fixed shifts) (Work from home)
• 1 hour break, with 2 Saturdays off and all Sundays off per month.

Skills: Customer Relationship Management, English Language, Account Management, Communication Skills, Problem Solving, Customer Support, Customer Service