HR Shared Services Lead

At MockupLtd, we are values-driven, global-minded, and well-funded on a mission to connect people across the world. As a global leader in aerospace, we offers engineering and RAMS services across 50 countries.

Lead regional HR Operations team activities. Ensure a strong functional team through effective recruiting, training, coaching, team building, recognition, performance management, development and succession planning. Interview and Hire new team members Provide performance related feedback and guidance Resolve team performance related issues Drive individual development plans Drive engagement and recognition activity plans Ensure business continuity and succession plans Monitor team performance and objectives Supervise Regional HR Operations Associates and Advisors daily activities Serve as the final escalation point for customer calls and inquiries:  Resolve all outstanding issues for team Triage and resolve escalated Tier1, Tier 2, and Tier 3 requests as needed Escalate complex issues and team performance concerns as appropriate Publish monthly executive dashboards/KPI metric reporting Ensure all audit and compliance activities and requests are adhered to for the region Proactively manage relationship with other key functional areas including Payroll, Finance, and IT Liaison with external payroll and benefit vendors as needed Serve as a SME on HR Projects and improvements as needed including UAT and requirements gathering Consult and implement regional integration activities for mergers and acquisitions Completes all responsibilities as outlined on annual Performance Plan. Completes all special projects and other duties as assigned. Must be able to perform duties with or without reasonable accommodation.

Bachelor’s Degree in Human Resources or related field Minimum three years relevant experience in a HR Operations team Minimum one year supervisory experience Process improvement certification or experience Advanced knowledge of relevant HR systems, applications, or tools Advanced MS Office knowledge Experience managing a high-performing operational team Proven track record of exceptional customer experience Strong problem-solving mindset Excellent verbal and written communication skills Strong interpersonal skills and ability to build relationships quickly Use strong judgement, knowledge and experience to make sound decisions Ability to work independently and efficiently, and demonstrates initiative and resourcefulness as a self-starter Extensive knowledge of Human Resources operations and policies and a strong understanding of local statutory regulations as they pertain to HR Strong management reporting tracking and presentation Demonstrated ability to identify patterns/gaps in behavior and processes and proactively propose/identify solutions Continuous learning mindset High ethical standards and the ability to maintain a high degree of confidentiality

Mockup Ltd is an equal opportunity employer that values diversity and inclusion. We strive to develop and maintain a culture that honors the perspectives and identities of our employees, our communities and those impacted by our work.We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.