Account Manager II - Shops

Careem is building the everything app for the greater Middle East, making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organization that inspires.

Since 2012, Careem has enabled earnings for over 2.5 million captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in more than 70 cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter, one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems, we want people who can make Careem work smarter and move faster.

About the team

You’ll be part of a dynamic and autonomous team, from Careem veterans to new tigers who joined on a mission to build Careem Shops. We’re all aligned on the same values: ownership, shooting for the moon, and being of service to customers, partners, colleagues, and captains.

What you’ll do

The role of account manager, groceries calls for a rare combination of negotiation expertise, relationship management, business strategy, operational excellence, and problem-solving. You’ll own the commercial success of Careem’s grocery and supermarket partners across the UAE. Other areas of responsibility include:

• Account management: Develop strong, long-lasting relationships as the main point of contact between grocery and supermarket partners and Careem. Lead relationships with high-profile grocery chains and supermarkets on the Careem platform.
• Growth: Drive business growth for existing non-food accounts and improve their commercial and operational performance to ensure they succeed on Careem, from catalog depth and pricing competitiveness to availability and basket size. Drive growth by onboarding new high-value grocery and supermarket brands to the platform.
• Analysis: Analyze account performance data, including GTV, order frequency, basket size, SKU-level availability, and conversion, to quantify the impact of your actions. Back decisions with data to improve the performance of key grocery accounts.
• Performance meetings: Conduct periodic partner performance reviews and develop plans for the following month based on discussions, covering commercial performance, operational health, and catalog quality.
• Internal partnerships: Work closely with internal stakeholders in marketing, supply chain, catalog, customer care, and finance to ensure grocery partners meet growth objectives aligned with the overall business strategy.
• Marketing and monetization: Work closely with grocery partners to demonstrate the value of advertising and in-app promotions, with the shared goal of increasing order volume and basket value.

What you’ll need

• At least two years of experience in account management of enterprise accounts and commercial roles, ideally within grocery, FMCG, retail, or e-commerce.
• Startup experience in a high-growth environment is highly preferable.
• A bachelor’s degree in business, economics, or a related field.
• Strong interpersonal skills and an approachable, humble, and team-oriented mindset.
• The ability to establish and lead relationships with high-profile grocery and retail partners.
• Strong problem-solving skills, the ability to bounce back from setbacks, and adaptability to change.
• Strong analytical ability and quick thinking to understand complex commercial opportunities, including margin structures, promotional mechanics, and catalog dynamics specific to grocery retail.
• Demonstrated experience using Microsoft Office tools, especially Excel, and related project or program management applications to drive best practices.
• A self-starter mindset and an exemplary sense of ownership, with the ability to manage your own time and priorities.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you’ll be able to:

• Work and learn alongside great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organization dedicated to creating impact in a region with significant untapped potential.
• Explore new opportunities to learn and grow every day.
• Work four days a week in the office and one day from home, and work remotely from any country in the world for 30 days a year, with unlimited vacation days.
• Access healthcare benefits and fitness reimbursements for health activities, including gym, health club, and training classes.