Account Manager
Company Description
CallMax is a thriving, service-oriented entity, offering you and your clientele the business know-how and outstanding customer service expected from the premiere external support provider available. Our team offers the patience, kindness and exclusive services that will exceed every expectation from you and your clients. Our team is hand selected from all over the world, trained at the highest level to suit your specific needs and renowned as the best outsourcing solution in the industry.
Job Description
- Strong knowledge of the nature of the business of the account, its standards and processes
- Ability to work in a fast-paced environment that handles time sensitive and secure transactions
- Must possess strong people management skills
- Previous experience / general understanding of underwriting-related processes, policy processing and analytics
- Excellent project management skills are a must
- Domestic and international Business Process Outsourcing (BPO) experience
- Detail-orientated and able to support a team of client service specialists
- Excellent writing skills are essential
- Strong interpersonal and communication skills including a firm and patient demeanor
- Proficient in MS Office Suite (including Word, Excel, PowerPoint and Visio
- Operating as the lead point of contact for any and all matters specific to your accounts
- Building and maintaining strong, long-lasting customer relationships
- Forecast and track key account metrics
- Prepare reports on account status
- Assist with challenging client requests or issue escalations as needed
Qualifications
- At least 1-2 years work experience as an Account Manager or relevant role.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Willing to work in Imus, Cavite
- Must be willing to work on graveyard shift