Field Services Technician
C1 Company Overview:
C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.
Overview:
The Field Service Technician will provide quick response to customer requests for Physical Security product support. The tasks performed will include but not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Technician will also be instrumental in preparing reports and will work in conjunction with Project Managers, Client Executives, Customers and Partners.
#LI-JM1
Responsibilities:
Essential Functions
Ensures exceptional client satisfaction is consistently delivered and maintained
Responds to customer requests for on-site install/repair and performs scheduled maintenance of Physical Security equipment to high standards and to the satisfaction of customers
Prepares for installations, upgrades, repairs and disconnects by reviewing work orders; obtains necessary equipment, supplies and tools; and evaluates install location
Reads topologies, technical documentation etc. to assist with troubleshooting and/or diagnostics
Diagnoses/troubleshoots end-point computer-based and peripherals' issues
Ensures end-point systems are functioning and with optimal performance by testing equipment and connections and identifying and correcting any issues
Identifies proactively product/service sales opportunities at client sites and processes work order modifications as necessary
Ensure Partners are performing as expected and meeting C1 quality standards
Manages the onsite relationship between C1 and the Customer
Troubleshoots and supports 3rd party software and applications
Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment related items)
Adheres to procedures and safety requirements as appropriate
Additional Specific Duties and Responsibilities
Manages client's SLAs
Perform access control device installations to include but not limited to: camera, intercom, keypad, motion detector, crash bar motor, striker plate and maglock
Install IP speakers
Install Video displays
Install low voltage cabling between devices and IDF closets
Install conduit
Qualifications:
Required Qualifications
High School Diploma/GED
CompTIA A+ and/or CompTIA Server+ certification or equivalent knowledge
Experience and knowledge of change management principles, methodologies and tools
Knowledge of ITIL service management model
Ability to work varied day and evening timeframes required, ability to daily drive within the region and ability to travel for extended periods nationally when needed
Technical knowledge in the structured cabling industry to include safety regulations and compliance
Experienced in supporting multiple projects
Implement quality control measures to ensure the highest standards of cabling infrastructure installation and performance
Ability to work well in a cross-functional team environment
Must have excellent organizational and multi-tasking skills
Excellent verbal, written, and presentation skills
Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
Strong analytical, interpersonal, and relationship building skills
Must have legal authorization to work in the U.S. for any employer
Strong work ethic and personal drive to excel
Strong sense of urgency and commitment to getting the job done
Superior negotiation, coordination, and conflict resolution skills
Ability to adapt to change quickly
Requires a valid driver's license
Excellent customer service skills
Computer and LAN networking experience
Desired/Preferred Qualifications
Industry certifications such as BICSI RCDD (Registered Communications Distribution Designer) or CompTIA Network+
Knowledge of access control systems
Physical Security manufacturer certifications. Verkada, Hanwha, Lenel are examples.
Cabling manufacturer certifications. Belden, Panduit and Leviton are examples.
State Low Voltage license
CompTIA A+ and/or CompTIA Server+ Certificate
Problem analysis and problem-solving
High stress tolerance
Additional Information:
C1 BENEFITS
401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser) RX Home Delivery HSA with Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent Care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid or optional Self-paid) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance for team member, spouse and child Voluntary Accidental Death for team member and spouse Legal/ID Theft Plans TeleHealth
Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Medical for foreign travel coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off 10 Holidays Summer Sizzle On Demand Pay (Daily Pay)
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.
EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)
Pay Range
$23.00 - $36.00/hr.
Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.
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