Jr. Customer Service Officer (Jakarta Based)

Responsibilities: Deliver professional, responsive, and solution-oriented service through various communication channels, including Live Chat, Email, and social media.

Handle customer inquiries, requests, and complaints by providing accurate, clear, and consistent information regarding BTSE Indonesia's products, services, features, and policies.

Record, manage, and monitor every customer ticket within the ticketing system until resolution, ensuring compliance with Standard Operating Procedures (SOP) and Service Level Agreements (SLA).

Conduct initial analysis and investigation into issues reported by customers, and coordinate with relevant teams when necessary to ensure a proper resolution.

Provide education and guidance to customers regarding the use of the BTSE Indonesia platform, including the registration process, account verification (KYC), deposits, withdrawals, crypto asset trading, and available features.

Requirements: Minimum of a Diploma degree (D3) or Bachelor's degree (S1).

Proven experience as a Customer Support/Customer Service representative.

Prior experience in the crypto asset, fintech, or similar industries is highly advantageous.

Proficiency in English to understand documentation and communicate effectively via email or chat.

Strong analytical and problem-solving skills, with the ability to work independently as well as within a team.

Excellent, clear, and professional communication skills.

Detail-oriented, responsible, and capable of working effectively under pressure.

Ability to collaborate well within a team and across different departments.

Highly adaptable to changes in processes, technology, and business needs.

Nice to Have Prior professional experience within the cryptocurrency, digital asset, blockchain, or Fintech ecosystems.

Perks & Benefits: Competitive total compensation package

Various team-building programs and company events

And many more! Apply and let us tell you more!