SYSTEMS & INFRASTRUCTURE OFFICER

JOB TITLE SYSTEMS & INFRASTRUCTURE OFFICER

NATURE OF JOB FULL TIME

INDUSTRY MANUFACTURING

SALARY KSHS.40,000-70,000

JOB LOCATION MLOLONGO

DUTIES AND RESPONSIBILITIES

IT Infrastructure Management

• Install, configure, maintain, and troubleshoot servers, workstations, printers, and other IT hardware.
• Monitor infrastructure performance and conduct preventive maintenance, upgrades, and capacity planning.
• Maintain accurate IT asset registers, infrastructure documentation, and system configurations.

Network Administration

• Configure and manage LAN/WAN infrastructure, including routers, switches, VLANs, firewalls, VPNs, and wireless networks.
• Monitor network performance, availability, security, and bandwidth utilization.
• Troubleshoot network connectivity issues and ensure reliable communication across production and business locations.

Systems & Software Administration

• Install, configure, patch, and maintain operating systems, business applications, and server software.
• Manage user accounts, access rights, system permissions, and related IT services.
• Diagnose and resolve hardware, software, operating-system, and application-related incidents.

Manufacturing Systems & OT Support

• Support ERP, SCADA, IoT, automation, and other technology systems used in manufacturing operations.
• Collaborate with production and engineering teams to integrate IT infrastructure with manufacturing equipment and systems.
• Troubleshoot infrastructure issues affecting production and implement solutions that minimize operational downtime.

IT Security

• Implement and maintain security controls for servers, networks, endpoints, user accounts, and other IT assets.
• Apply security patches, firmware updates, access controls, and system-hardening measures.
• Monitor for security threats and support the investigation and resolution of security incidents.

Backup & Disaster Recovery

• Implement, monitor, and maintain reliable backup solutions for critical systems and business data.
• Conduct regular backup verification and restoration tests to ensure data recoverability.
• Maintain and periodically test disaster recovery and business continuity procedures.

Technical Support

• Provide first- and second-level technical support to users for hardware, software, network, and system issues.
• Prioritize and resolve incidents based on business and production impact.
• Document incidents, resolutions, recurring problems, and escalation activities.

Infrastructure Monitoring & Maintenance

• Monitor servers, networks, storage, internet connectivity, and other critical infrastructure.
• Conduct scheduled preventive maintenance and identify potential infrastructure failures before they affect operations.
• Prepare infrastructure performance, availability, capacity, and incident reports.

Vendor & Technology Management

• Coordinate with IT vendors, internet service providers, hardware suppliers, and software providers.
• Evaluate and recommend technologies that improve infrastructure reliability, security, and operational efficiency.
• Support procurement, warranty claims, maintenance contracts, and vendor service-level management.

Policies & Documentation

• Develop, implement, and maintain IT infrastructure policies, procedures, standards, and technical documentation.
• Maintain network diagrams, asset registers, system configurations, backup procedures, and disaster recovery documentation.
• Ensure infrastructure activities comply with organizational IT, security, and change-management requirements.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a related field
• 3–5 years of hands-on experience in IT infrastructure, systems administration, or network administration
• Experience working in a medium-to-large organization with multiple users, systems, and network infrastructure.
• Experience in a manufacturing, industrial, engineering, logistics, or similarly operational environment will be an added advantage.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.