Shift Manager Payments

We are a company providing outsourced business services. We specialize in customer support, IT services, and marketing consulting. We help our partners build efficient processes and deliver high-quality service to their customers.

We are currently looking for a Payments Shift Manager to join the team of one of our international iGaming projects.

Your main responsibility will be to coordinate the Payments team during the shift, ensure the timely and accurate processing of operations, and support employees in handling complex cases. We are looking for a responsible and detail-oriented professional who can coordinate a team, make prompt decisions, and keep operational processes under control even during periods of high workload.

Organizing and supervising the Payments team’s work during the shift.

Assigning tasks based on the current workload and operational priorities.

Monitoring the speed and quality of withdrawal processing and KYC checks.

Ensuring compliance with internal procedures, bonus terms, limits, and transaction review rules.

Supporting team members in resolving complex and unusual cases.

Reviewing disputed withdrawal decisions and escalating cases to the manager or Anti-Fraud team when necessary.

Cooperating with VIP Support, Anti-Fraud, and other teams on day-to-day operational matters.

Monitoring workplace discipline and the completion of assigned tasks.

Documenting errors, recurring issues, and unusual situations.

Preparing brief end-of-shift reports and ensuring a clear handover to the next shift.

Participating in the onboarding and training of new employees.

Previous experience in Payments, KYC, Anti-Fraud, or another operational team within the high risk industry.

Good understanding of withdrawal processing, player verification, bonus terms, limits, and basic fraud risks.

Previous experience coordinating employees or readiness to take responsibility for the team’s performance during the shift.

Ability to make prompt decisions while maintaining accuracy under a high workload.

Strong communication and organizational skills.

Reliability, a responsible approach, and the ability to handle confidential information.

Experience working with the SOFTSWISS back office will be an advantage.

Confident user of Google Docs and Google Sheets.

What We Offer

💰 Competitive salary and a performance-based bonus system.

🌞 A modern office in Yerevan.

🏢 The opportunity to join a fast-growing company working on large-scale international projects.

📈 Excellent opportunities for career and professional growth.

🎉 Corporate events and team-building activities.

✔️ A fixed 2/2 schedule with a choice between permanent day or permanent night shifts.