Manager, Provider Success

Of the 10 million Americans struggling with opioid misuse, but only a fraction receive a diagnosis. Only 1 in 10 receive treatment. This is an accessibility crisis, and we are on a mission to solve it by bringing life-saving care to the 89% currently left behind. Through a single app, Bicycle Health combines Medication for Opioid Use Disorder (MOUD) with behavioral healthcare, drug screening, therapy, and peer support.

Overview

As Manager of Provider Success at Bicycle Health, you'll pioneer pod-level support and design seamless, automated workflows that eliminate administrative friction for medical teams. This is a role where you can step into a high-impact strategic role where you bridge operations and clinical leadership to transform how high-quality patient care is delivered to our patient population in their recovery journey.

Location: Remote

Target Pay: $90,000-$115,000 per hour - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

What we are looking for:

We are looking for a strategic healthcare operations leader who thrives at the intersection of workflow automation, data-driven systems design, and clinical partnership. The ideal candidate excels at removing administrative friction for clinicians and collaborating with medical leadership to scale provider onboarding, scheduling, and support operations.

What makes this role unique:

It treats clinicians as its primary customer—focusing specifically on reducing provider cognitive load and burnout through automation, data sharing, and intelligent workflow design. By pairing deep strategic partnership with clinical leadership in a high-stakes, specialized telehealth environment, you directly impact how life-saving addiction care is delivered at scale.

Why Bicycle Health:

Discretionary PTO + 8.5 days of additional sick time + 10 paid holidays

100% Remote role - work from anywhere in the United States

Employee Assistance Program through Magellan Health

100% Employer Paid Medical, Dental, and Vision Insurance

Paid parental leave

Employer Paid STD & LTD

401k

$50 monthly Remote Work Stipend

Discounted Pet Insurance

Working Advantage travel discounts

Access to LinkedIn Learning

All equipment provided

You can expect to:

Own and evolve pod-level provider support, creating a front desk for providers and enabling pod success through intentional partnership, shared data, automation, and workflow design.

Partner with ARMDs, Clinical Leadership, and Regional VPs as the operational counterpart across the provider journey, from onboarding through ongoing retention.

Partner with ARMDs to develop streamlined provider onboarding and continuing Bicycle Health education resources, tooling, and help desk support.

Provide the operational backbone for provider activation and retention initiatives that keep current providers engaged and retained.

Design and build the systems and workflows that reduce administrative cognitive load for the medical group, supporting burnout prevention and letting providers stay focused on patient care.

Identify and build technology, including AI-assisted workflows and automation, that makes Bicycle

Health's platform easier to use and speeds up decisions for providers and the Provider Success function.

Own provider-facing scheduling and coverage, including incentive hours, holiday coverage, on-call setup, PTO and out-of-office review, and panel transfers, including system-outage and emergent-coverage response.

Partner with clinical leadership in the management of provider caseload as an active, ongoing function, partnering with Analytics and Capacity to keep caseloads at target using incentive hours, patient routing, or panel adjustments.

Build and maintain the tools, knowledge base, and relationships providers rely on day to day, including admin-block reviews and schedule audits.

Lead direct reports and build the Provider Success team as scope expands, keeping headcount matched to workload.

Regular and predictable attendance is required.

All other duties as assigned.

Qualities we're looking for:

Bachelor's degree in healthcare operations or a related field, and/or equivalent years of experience.

3 to 5 years in healthcare operations, health tech, or behavioral health, including direct people-management experience.

Experience owning a provider- or clinician-facing support or account management function, ideally at a telehealth or virtual care company.

Curiosity and comfort experimenting with new technology, including AI-assisted tools, to solve operational problems and support informed decision-making.

Experience with a help desk platform (Zendesk, Freshworks or similar), on-call scheduling tools

(PagerDuty a plus), and EHR familiarity (Athena a plus).

Experience designing and building operational workflows, tooling, or automation from scratch, not just administering an existing program.

Experience partnering with clinical or medical leadership (e.g., medical directors, Chief Medical Officer) on provider onboarding, training, or retention programs.

Sharp judgment about what is operational and what belongs to clinical leadership, and comfort partnering daily across both.

A track record of building team structure and staffing plans from real workload data.

Analytical fluency: comfort retrieving data and turning it into insights that drive scheduling and capacity decisions.

Proficiency with Google Workspace, a project management tool (Asana or similar), and a CRM.

Consistent access to a private work environment with high-speed internet, suited to frequent video conferencing.

This is a full-time (40hrs per week) remote position.

#LIRemote #zr About Bicycle Health:

Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We believe addiction treatment should be available to everyone who needs it. And with our technology-driven approach, we work to reach as many people as possible. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.

Our Commitment to Candidates

Real Human Communication: No "black holes" - we promise a response to every single applicant. Our goal is to keep you in the loop with clear updates. While application review times may vary, we commit to giving you updates within 3 business days after every completed interview.

A Fair Start: We believe everyone deserves a real look. We never use AI to auto-reject candidates.

Thorough but Respectful: We have a high bar for our team, so our process is rigorous. However, we promise not to make you jump through unnecessary "hoops." We aim for a process that is deep enough to get to know you, but lean enough to respect your schedule.

Specific Feedback: We want every conversation with us to be worth your while. If you spend time interviewing with our team, we’re happy to share personalized feedback to help you in your career journey—if that’s something you’d find helpful!

Curious about how the Talent Team uses AI? Learn more.

Candidates must be currently authorized to work in the United States on a full-time basis and physically reside within the US. Bicycle Health does not offer visa sponsorship now or in the future for this role.

Notice to Recruitment & Staffing Agencies : Bicycle Health is not utilizing outside recruitment, staffing agencies, or search firms at this time. We do not accept unsolicited resumes, and any unsolicited submissions will be considered the property of Bicycle Health with no agency fees owed. We respectfully request that agencies do not email or contact our employees regarding open roles. Thank you!

Recruitment Scam Notice We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note:

All official communication from our recruiting team will come from an @bicyclehealth.com email address.

We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process.

We will never request your Social Security number or banking information before an offer of employment is made.

We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps.

If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com .

Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.