Language Center Director (LCD) | Berlitz Yerevan

Berlitz Yerevan is looking for a Language Center Director to oversee the center’s daily operations and personally sell language programs. Direct sales is a core responsibility of this role. Alongside leading the team, you will conduct consultations, recommend suitable programs, follow up with prospective students, and close enrollments.

• Oversee daily operations and coordinate the work of the sales, administration, and academic teams.
• Set priorities, assign responsibilities, and follow up to ensure agreed tasks are completed.
• Conduct sales consultations, explain program and payment options, follow up with prospects, and close enrollments.
• Review the sales pipeline and ensure coverage for consultations, follow-ups, and new-student orientations.
• Resolve customer concerns and escalate issues that require a decision from the General Manager.
• Coordinate recruitment and onboarding with the relevant team leads.
• Report to the General Manager on center performance, sales activity, and operational issues.

• Experience leading a team or managing daily operations in a customer-facing business.
• Direct sales experience, including customer consultations, follow-up, and closing sales.
• Strong organizational skills and the ability to manage competing priorities.
• Sound judgment and the ability to resolve customer and operational issues.
• Strong spoken and written communication skills in Armenian and English.
• Experience in education, training, or a service business is an advantage.

• Location: On-site in Yerevan.
• Reports to: General Manager.
• Please apply through Staff.am with your CV. In your application, briefly describe a role where you managed a team or operation while also selling directly to customers.