Logistics Operations Coordinator

Company: Azia24 Pte Ltd Location: 115 Airport Cargo Road, Cargo Agent Building C, Changi Airfreight Centre #02-30 Singapore 819466

Salary: $3,200 - $3,500

Working hours: 8 am to 5 pm (Mon – Fri) 9am to 12.30pm (Alt Sat)

Position Overview

The Operations Expert – Air Import/Export is responsible for the end-to-end coordination of international air freight shipments, with a strong focus on pharmaceutical and other time- and temperature-sensitive products. The role ensures shipments are executed safely, on time, and in compliance with customer requirements, applicable customs regulations, Good Distribution Practice (GDP), internal quality procedures, and relevant air cargo standards.

Department: Air Freight Operations

Key Responsibilities

Air Import and Export Operations

• Manage air import and export shipments from booking through final delivery, including routing, space allocation, pickup, handover, customs clearance, and proof of delivery.
• Prepare, verify, and distribute operational documents, including air waybills, commercial invoices, packing lists, certificates, permits, and customs documentation.

• Coordinate with customers, airlines, overseas agents, ground handlers, customs brokers, warehouses, and transport providers.
• Monitor shipment milestones and proactively resolve delays, capacity constraints, documentation gaps, customs hold, and irregularities.

• Ensure accurate and timely data entry, status updates, billing instructions, cost accruals, and file closure in operational systems.

Pharmaceutical and Temperature-Controlled Logistics

• Plan and execute pharmaceutical shipments in accordance with approved SOPs, lane requirements, customer quality agreements, GDP principles, and applicable IATA standards.
• Confirm product temperature ranges, packaging solutions, active or passive container requirements, cool-room availability, handling codes, labels, and special instructions before acceptance.

• Perform route and shipment risk checks, including transit times, climate exposure, handover points, weekend constraints, contingency options, and carrier capabilities.
• Arrange temperature monitors, dry ice replenishment where applicable, priority handling, and controlled storage throughout the transport chain.

• Maintain shipment traceability and immediately escalate temperature excursions, delays, damaged packaging, security incidents, or deviations from approved procedures.
• Support deviation investigations, root-cause analysis, corrective and preventive actions, audits, and continuous improvement initiatives.

Qualifications and Experience

• Diploma or degree in logistics, supply chain management, international trade, business, or a related field.
• At least 3–5 years of hands-on air freight import and export operations experience.

• Demonstrated experience handling pharmaceutical, healthcare, cold-chain, or other time- and temperature-sensitive shipments.
• Working knowledge of GDP, IATA Temperature Control Regulations, pharmaceutical quality requirements, and import/export customs procedures.

• Sound knowledge of air waybill preparation, Incoterms, chargeable weight, routing, airline booking processes, and cargo security requirements.
• Experience with freight forwarding or transport management systems and standard office applications.

• Strong written and spoken English; additional languages are an advantage.

Core Competencies

• High attention to detail and a quality-first mindset.
• Strong planning, prioritization, and problem-solving skills.

• Ability to remain calm and make sound decisions during urgent shipment situations.
• Clear customer communication and effective coordination across multiple stakeholders.

• Commercial awareness, including cost control and margin protection.
• Integrity, accountability, and strict respect for documented procedures.

Key Performance Indicators

• On-time shipment execution and milestone compliance.
• Documentation and data accuracy.

• Temperature excursion, deviation, and claim rate.
• Customs clearance performance and exception resolution time.

• Customer satisfaction and response time.
• File profitability, cost control, and timely billing.

• Audit findings, SOP compliance, and completion of corrective actions.

Working Conditions

The role may require participation in an after-hours escalation roster and occasional weekend or public-holiday support for urgent, high-value, or temperature-sensitive shipments. The employee must complete required operational, safety, security, quality, and pharmaceutical handling training.

Benefits:

Hospitalization Insurance

Mobile Reimbursement

Annual Leave, 14 Days

Please call 65-65437065 for more information