L1 Desktop Engineer

Role - L1 Support Engineer

Responsibilities

• Provide first-line support for workstations, peripherals, applications and connectivity across assigned Singapore sites.
• Log, prioritise, troubleshoot and resolve incidents and requests within SLA.
• Collect diagnostic evidence and escalate to L2, infrastructure, application or vendor teams.
• Respond to outages and service degradation and provide timely updates.
• Maintain accurate ticket records, daily reports and shift handovers.
• Follow SOPs, security controls and site-access requirements.
• Support trend analysis, automation and service improvements.

Requirements

• Diploma in IT, Computer Studies or equivalent.
• 1–2 years of relevant IT support experience.
• Knowledge of Windows endpoints, basic networking, peripherals and ServiceNow/Jira.
• Structured troubleshooting and basic SQL skills; Unix/Linux exposure is beneficial.
• Clear communication, customer service and ability to work independently onsite.
• Eligible for the required security clearance and site access, and willing to be deployed or reassigned across Singapore based on capabilities, skills and operational needs.
• Available for 12-hour rotating shifts, nights, weekends and public holidays.

Good to have

• ITIL/ITSM knowledge and mission-critical support experience.
• Microsoft 365, Excel or Power BI reporting skills.
• Scripting, automation, monitoring or service-improvement experience.