Specialist for Customer support center

Your tasks

Job responsibilities

• Answering the customers calls
• Responding to messages sent to the Bank's website, Facebook, and Instagram pages
• Providing information to customers regarding the services and products offered by the Bank and implementation of sales
• Compilation of proposals aimed at improvement of customer service and service provision and submission to the Head of Division
• Participation to other activities of the Division

Requirements

• Integrity and reliability
• Punctuality
• Communication skills
• Service skills
• Ability to ensure the necessary quantity of work
• Excellent analytical thinking skills
• Team-working skills
• Cooperation and negotiation skills
• Initiative and Decisiveness
• Ability to solve business problems
• Flexibility
• Ability to work under pressure

Knowledge of languages Armenian-excellent, good knowledge of Russian and English languages

Required work experience Working experience in the banking sector will be considered as an advantage

How to apply

Required documents Applicants to the competition can send their CVs to hrm@aeb.am electronic address and fill in the subject field with the name, surname of the applicant and with the name of the vacant position. It is mandatory to attach photos to CVs.

Phone 010-510-910 (Extensions: 9604, 9605, 9661 /Personnel Management and Training Programs Division/)

Other

Only those selected for a test will be informed.