Customer Care Associate

Who are we?

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

About the role:

Office and home based

5-day work per week (Monday to Sunday)

Fluent Arabic and English speaker is a must

Responsibilities:

Manage customer calls and request relevant information

Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries

Liaise with logistics, after sales service and global boutiques on daily basis

Follow up the offline store enquiries and complaints

Other ad-hoc projects assigned by the manager

Requirements

Minimum 3 years relevant experiences in customer service/luxury retail field

Proficient with MS Office

Fluent Arabic and English. Any other language will be a bonus.

Able to work independently with minimal supervision

Proactive, patient and committed

Great communication and interpersonal skills

Immediately available is highly preferred

This position is based in Dubai.

Benefits

Why join APM?

Global, dynamic team: diverse and energetic workforce.

Growth opportunities: we support your professional development.

Collaborative culture: teamwork and open communication.

Comprehensive benefits: medical benefits, paid time off, and generous employee discounts.

Don't wait to join APM Monaco!