Store Manager

Established in the 1930s as a trading business, Al-Futtaim Group is now one of the most diversified and progressive privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions—automotive, financial services, real estate, retail, and healthcare—the group employs more than 35,000 people across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with more than 200 of the world’s most admired and innovative brands. Its entrepreneurship and relentless customer focus enable the organization to continue growing and expanding in response to the changing needs of customers in the societies where it operates.

By upholding its values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of its customers every day.

Overview of the role

Own the store like it’s your business. As store manager, you drive sales, profitability, and team performance while delivering a standout customer experience. You set the pace, lead from the front, and build a team that performs, grows, and wins together.

What you will do

Sales and profitability

• Take full ownership of store performance across sales, conversion, payroll, and shrink.
• Drive results through clear, actionable commercial strategies.
• Track performance daily and act quickly to close gaps and maximize opportunities.

Operational effectiveness

• Run a tight operation, keeping stock, systems, and standards on point.
• Protect company assets through disciplined inventory and loss prevention controls.
• Ensure full compliance with company policies and operational procedures.

People development and human resources

• Build a strong team by hiring well, developing consistently, and retaining top talent.
• Coach with intent to elevate selling skills, product knowledge, and accountability.
• Keep the team aligned and energized through clear, regular communication.

Customer experience and sales

• Set the standard for a high-energy, customer-first environment.
• Lead on the floor by engaging with customers, selling, and supporting your team in real time.
• Deliver impactful visual merchandising and maintain a store that looks and feels exceptional.

What you will need

• High school education or equivalent preferred.
• One to two years of experience as a store manager, with a track record of results.
• Experience building and developing high-performing teams.
• Strong command of business English, both written and verbal.
• Solid systems and reporting capability, including Outlook, Excel, and SAP.
• Strong numeracy and literacy skills.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as a leader in retail across the Middle East, Africa, and Asia over the past 30 years. The company has developed partnerships with some of the world’s biggest and most respected brands, including IKEA, ACE, and Toys “R” Us in the Middle East, as well as brands from the Inditex Group, including Zara, Mango, Bershka, and P&B, across Asia. It is also one of the largest global partners of Marks & Spencer in both regions, with more than 75 stores offering fashion and food.

Most recently, Al-Futtaim Retail has brought brands to the Middle East for the first time with the launches of Watsons and B&Q. The company aims to remain agile and adaptive to its markets through new launches and further development. To make this possible, it recruits talented people from all backgrounds to challenge and develop its diverse workforce, which includes more than 100 nationalities across 12 countries. Join the team and make a difference.