Key Account Manager

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the group spans automotive, financial services, real estate, retail, and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE, and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth, and strategic partnerships, creating long-term value for customers, communities, and partners while building a responsible legacy for future generations.

Overview of the role

BYD is not just an automaker; it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission, “Technological Innovations for a Better Life,” BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE.

We are seeking an experienced key account manager responsible for identifying, qualifying, and initiating business with potential and existing fleet customers. You will present tailored fleet mobility solutions to B2B (business-to-business) and B2G (business-to-government) customers and promote the Al-Futtaim Electric Mobility brand to achieve sales objectives while ensuring optimum customer satisfaction and revenue generation.

What you will do

• Achieve monthly, quarterly, and annual corporate sales targets set by the team lead. Develop and implement a comprehensive sales strategy to achieve revenue targets.
• Present the Al-Futtaim Electric Mobility proposition in detail and demonstrate a confident, consultative sales approach with all customers and prospects.
• Develop strong relationships with potential key accounts to secure annual purchase plans. Maintain and cultivate relationships with B2B accounts within the assigned territory, providing ongoing support.
• Identify business opportunities by establishing contact with fleet customer prospects and analysing sales options.
• Act as the single point of contact for all key account inquiries and concerns related to Al-Futtaim.
• Collaborate with internal teams to ensure the seamless deployment and operation of charging infrastructure, and work with cross-functional teams to ensure successful partnership implementation and integration.
• Identify product and service improvements by staying current on industry trends, the market, and competitors’ activities.
• Ensure business process standards are maintained, including monitoring customer data capture and accuracy at all points of sale.
• Prepare fleet reports by collecting, analysing, and summarising information.
• Maintain accounts receivable within company guidelines.

Required skills to be successful

• Bachelor’s degree.
• Valid UAE driver’s licence.
• Three years of B2B fleet experience in Abu Dhabi.
• Five years of corporate fleet experience in the UAE automotive sector, in a commercial, B2B sales, or major account sales role dealing with government and corporate organisations across a variety of industries and emirates.
• Strong fleet customer network and established relationships across the UAE.
• Proven experience and understanding of new energy vehicles, along with a technical understanding of charging solutions.
• Demonstrable experience using a consultative sales approach. Experience and understanding of SaaS (software as a service) sales is an advantage.
• Business development experience entering new sectors and industries with a product or service.
• Good understanding of and experience with aftersales service and maintenance for B2B customers.

About the team

You will join the B2B fleet sales team within Al-Futtaim Electric Mobility, supporting BYD’s corporate and government customers across the UAE. Working closely with your team lead and cross-functional colleagues, you will develop key account relationships, deliver tailored fleet mobility solutions, and coordinate customer support, charging requirements, and partnership implementation.

Al-Futtaim Automotive is one of the region’s leading mobility businesses, operating across eight countries in the Middle East, Asia, and North Africa. With a portfolio of more than 25 world-leading brands, we deliver one of the region’s most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, commercial vehicles, and industrial equipment, backed by integrated logistics, leasing, aftersales, and financial services that deliver a seamless customer experience across every stage of the mobility journey.

Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation, and a relentless focus on customer experience. We work alongside some of the world’s most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses, and communities.

Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration, and a shared commitment to progress. Together, we’re shaping the future of mobility, embracing new technologies, and creating better experiences for our customers. At Al-Futtaim Automotive, you’ll be empowered to turn ambition into action and help move our customers, our business, and your career forward.