Technician

Type

Contract

Industry

Retail

Contract Duration

Long term

Start Date

Immediate

Mandatory details / Skills

Deliver a customer-first service approach ensuring high customer satisfaction on phone and in person

Attend and resolve assigned service calls within defined timelines

Provide technical support through multiple channels (phone, on-site, etc.)

Achieve high first-time fix rate and minimize repeat service visits

Maintain and properly handle company-assigned tools, assets, and property

Report product issues and suggest improvements in appliance quality

Ensure quick response time to customer queries and service requests

Monitor and reduce repeat calls and unnecessary parts consumption

Key Skills Required

2–3 years’ experience in home appliance service industry

Strong technical troubleshooting and repair skills for home appliances

Good understanding of customer service standards and field service operations

Ability to handle multiple service requests efficiently

Strong communication skills (customer interaction both phone and in-person)

Strong troubleshooting and problem-solving skills

Willingness to travel to customer locations

Immediate joiners

Position Details

Position Title: Technician - MDA

Location: United Arab Emirates

Industry: Retail

Experience Required: 5 years