Senior VDI Engineer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

We are seeking a highly skilled L3 Engineer with strong expertise in Citrix Virtual Apps & Desktops (CVAD) and Azure Virtual Desktop (AVD), along with hands-on experience in Azure, Active Directory, and monitoring tools like ControlUp. The role involves handling complex escalations, optimizing VDI environments, and ensuring a seamless end-user experience.

Key Responsibilities Provide L3 support for Citrix and AVD environments, handling critical incidents and escalations

Manage and support Citrix Virtual Apps and Desktops (CVAD) infrastructure

Administer, configure, and troubleshoot Azure Virtual Desktop (AVD)

Perform root cause analysis (RCA) and implement preventive actions

Monitor and optimize VDI performance, login times, and user experience

Use tools like ControlUp for real-time monitoring, login analysis, and performance tuning

Manage Golden/Master Images and provisioning ( MCS )

Configure and support FSLogix profile containers

Handle application publishing, Citrix policies, and access management

Manage and troubleshoot Azure resources (VMs, Storage, Networking, Scaling)

Work on Active Directory (AD), Group Policy (GPO), DNS, and user profile management

Perform patching, upgrades, and migrations (Citrix & AVD)

Collaborate with L1/L2 teams and provide technical guidance

Ensure security, compliance, and best practices are followed

Maintain technical documentation, SOPs, and KB articles

Required Skills & Experience Strong experience with Citrix Virtual Apps and Desktops (CVAD)

Hands-on experience with Azure Virtual Desktop (AVD)

Good knowledge of Microsoft Azure (IaaS, Networking, Storage, Scaling)

Strong experience in Active Directory (AD), GPO, DNS

Expertise in FSLogix profile management

Experience with MCS provisioning

Hands-on experience with ControlUp for monitoring and troubleshooting

Strong understanding of login performance troubleshooting and optimization

Experience with VDI performance tuning and issue resolution

Knowledge of PowerShell scripting for automation

Experience with Citrix Director, Azure Monitor, Log Analytics

Good to Have

Experience with Citrix Cloud

Knowledge of Citrix ADC / NetScaler

Familiarity with Microsoft Intune / Endpoint Manager

Azure certifications ( AZ-104, AZ-140 )

Citrix certifications ( CCA-V, CCP-V )

Soft Skills

Strong analytical and troubleshooting skills

Good communication and stakeholder management

Ability to work in a 24x7 support environment (if required)

Mentoring and knowledge-sharing capabilities

Roles & Responsibilities Level (L3) Handle major incidents, escalations, and critical outages

Act as Subject Matter Expert (SME) for Citrix and AVD

Drive automation, optimization, and continuous improvement initiatives

Support solution design and architecture discussions

Work Model: Work from Office (5 days a week) Shifts:

04:30 PM – 01:30 AM IST

06:30 PM – 03:30 AM IST

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:  Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations Inclusive and people-first culture, with a strong focus on collaboration and ownership