Settlement Administrator

The Settlement Administrator provides supports for customers inquires and daily client funds reconciliation.

• Use analytical and investigation skills to resolve customer inquiries.
• Respond to telephone and electronic enquiries in a courteous and professional manner.
• Process bank traces, chargebacks, and reversals using various 3rd party interfaces
• Investigate discrepancies and issue adjustments.
• Assist in month-end activates that include but are not limited to preparation and delivery of statements, billing, and making accounting entries.
• Safeguarding the interests of the company at all times by compliance with the Payment Card Industry (PCI) and Interac regulations.
• Follow established work priorities, ensuring that deadlines are met, and procedures are followed.
• Performing general clerical duties.
• Assist with special projects as they arise
• A Bachelor's degree is required together with some related experience. Preference will be given to candidates with experience in a fast-paced customer oriented business preferably dealing with financial transactional debit and/or credit processing.
• Exceptional organizational skills with demonstrated attention to detail.
• Established ability to exercise absolute discretion and maintain confidentiality.
• Highly motivated and able to work well both independently and as part of a team.
• Ability to work in a high pressure, fast paced environment.
• Confident and versatile, with ability to multi-task and prioritize work, strong time management skills.
• A desire to succeed and eagerness to learn new skills.
• Basic Excel skills are a must, preferably Intermediate to advanced skills.
• Excellent communication and interpersonal skills.