Spa Manager

Company description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Doha

Experience contemporary luxury with timeless hospitality at Fairmont Doha, an iconic destination set within the landmark Katara Towers in Lusail.

Fairmont Doha is a celebration of modern elegance, vibrant energy, and heartfelt service. As part of a globally respected luxury hospitality brand, we are dedicated to creating meaningful moments that reflect both the spirit of Doha and the warmth of genuine hospitality.

At Fairmont, we believe in welcoming the world with sincerity and style. Our colleagues are empowered to deliver exceptional experiences through intuitive service, attention to detail, and a deep sense of pride in what we do.

Joining Fairmont Doha means becoming part of a dynamic and inclusive team where individuality is valued, growth is encouraged, and every day brings the opportunity to create memorable guest experiences that feel both personal and extraordinary.

About the application process

At Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job description

We invite you to join the world of luxury hospitality at Fairmont Doha as our new Spa Manager.

The Spa Manager is responsible for the efficient operation and profitability of the spa by leading a team of wellness professionals, delivering outstanding guest service, and ensuring compliance with health, safety, and luxury hospitality standards. This role involves managing spa operations, supervising employees, monitoring financial performance, promoting spa services, and maintaining the highest levels of cleanliness and guest satisfaction. The Spa Manager collaborates with other hotel departments to enhance the overall guest experience and supports the hotel's commitment to excellence in wellness and hospitality.

Key responsibilities:

Oversee the daily operations of the spa, fitness, and wellness facilities

Lead, train, coach, and motivate the spa team to deliver exceptional guest service

Ensure all treatments and services meet luxury hospitality and brand standards

Manage scheduling, staffing, inventory, and supplier relationships

Monitor budgets, revenue, expenses, and key performance indicators to maximize profitability

Handle guest feedback and resolve service issues professionally

Ensure compliance with health, safety, hygiene, and company policies

Develop promotional activities and collaborate with the sales and marketing teams to increase spa revenue

Maintain a clean, safe, and welcoming environment for guests and employees

Prepare operational reports and support strategic planning initiatives

Qualifications

What will you bring to this role?

Bachelor's degree in Hospitality Management, Business Administration, Spa Management, Wellness Management, or a related field

Minimum of 3–5 years of management experience in a luxury hotel spa or wellness facility, preferably within an international hospitality brand

Proven experience leading, training, and developing multicultural spa teams

Strong knowledge of spa operations, wellness treatments, retail sales, and guest service standards

Experience in budgeting, financial reporting, cost control, and revenue management

Proficiency in spa management and hotel property management systems

Excellent leadership, communication, interpersonal, and problem-solving skills

Strong organizational and time management abilities with attention to detail

Knowledge of health, safety, hygiene, and sanitation regulations applicable to spa operations

Fluency in English; additional language skills, particularly Arabic, are an advantage

Ability to work flexible hours, including weekends and public holidays, based on business needs

Embrace the Fairmont brand promise and luxury in your role and in all your interactions

Foster an inclusive environment where every individual feels valued and respected

Create an environment where colleagues are empowered, supported, and recognized