Guest Relations Agent - Residences

Company description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job description

We are seeking an enthusiastic and customer-focused Guest Relations Agent to join our luxury residential team at SO/ Uptown Dubai Residences. In this role, you will deliver exceptional personalized service to residents, homeowners, and their guests, ensuring a seamless and memorable luxury living experience while maintaining the highest standards of hospitality and professionalism.

Key responsibilities

• Warmly welcome residents, homeowners, and visitors, providing personalized assistance and exceptional service.
• Build strong relationships with residents, anticipating their needs and preferences.
• Maintain the cleanliness, presentation, and luxury ambiance of the residential lobby and common areas.
• Handle resident inquiries, requests, and complaints professionally, ensuring prompt resolution.
• Coordinate with Concierge, Housekeeping, Engineering, and Security to ensure seamless service delivery.
• Assist with resident move-ins, move-outs, transportation, and lifestyle arrangements.
• Conduct courtesy calls, collect resident feedback, and support resident engagement activities.
• Maintain accurate records of resident preferences, requests, and follow-ups.
• Uphold SO/ brand standards, professional grooming, confidentiality, and service excellence.

Qualifications

• Previous experience in Guest Relations, Concierge, or luxury hospitality is preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and a passion for personalized service.
• Professional appearance, positive attitude, and flexibility to work shifts.
• Fluency in English; additional languages are an advantage.

Preferred qualifications

• Fluency in English is mandatory. Proficiency in Russian is highly desirable and will be given preference. Additional languages are an advantage.
• Previous experience in a luxury hotel, branded residences, or high-end hospitality environment.
• Familiarity with VIP guest management protocols and personalized luxury service standards.
• Certification in hospitality or customer service excellence is an advantage.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong teamwork and collaboration skills.
• Professional appearance, attention to detail, and a passion for exceptional service.
• Flexibility to work shifts, weekends, and public holidays as required.