Front Desk Rooms Controller
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
We are seeking a detail-oriented and professional Front Desk, Rooms Controller to join our hospitality team in Cairo, Egypt. In this role, you will be the backbone of our front desk operations, managing room inventory, coordinating guest services, and ensuring seamless check-in and check-out experiences. You will work collaboratively with housekeeping, maintenance, and management teams to optimize room availability and maintain exceptional guest satisfaction. This position requires someone who is organized, efficient, and committed to delivering outstanding customer service in a fast-paced hotel environment.
Manage front desk operations, including guest check-in, check-out, and room assignments
Monitor room inventory and occupancy status using hotel management systems
Coordinate with housekeeping and maintenance teams to ensure room readiness and maintenance schedules
Process and manage reservations, modifications, and cancellations accurately
Address guest inquiries and resolve room-related issues promptly and professionally
Maintain accurate administrative records and documentation related to room assignments and guest information
Communicate effectively with guests regarding room availability, amenities, and hotel services
Ensure compliance with hotel policies and procedures regarding room management and guest services
Assist with special requests and coordinate additional services for guests
Support the front desk team during peak hours and busy periods
Generate reports on room occupancy, maintenance issues, and operational metrics
Qualifications
2+ years of experience in front desk operations or hotel management
Proficiency with hotel management systems and room management software
Strong organizational and time management skills
Excellent interpersonal and communication skills
Ability to multitask and prioritize in a fast-paced environment
Problem-solving abilities and attention to detail
Professional demeanor and customer-focused mindset
Ability to work collaboratively with cross-functional teams
Knowledge of hotel operations and guest service standards
Multilingual capabilities (Arabic and English required; additional languages a plus)
Preferred: Experience with multiple hotel management platforms
Preferred: Experience in conflict resolution and guest complaint management
Additional information
Your team and working environment:
A passionate and inspired team that creates unique experiences for all they meet.
We recognize and celebrate our team and individual success.
Hotel overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms, suites, restaurants, bars and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical aspects of position (include but are not limited to):
Constant standing and walking throughout shift.
Occasional ascending or descending ladders, stairs and ramps.
Our commitment to diversity & inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.