Chief Concierge
Company description
Working at Accor:
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
This is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move.
Job description
Primary responsibilities
Concierge operation
Assist guests with all inquiries, both hotel and non-hotel related
Attend shift briefings to ensure hotel activities and operational requirements are known
Maintain good relationship with airport concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standards
Consult log book for information/requests left by outgoing shift
Manage guests’ mails, messages, courier services and parcel postage as requested by guests
Maintain order and security of guests’ keys and other selected keys kept in front office, ensuring key issue policy is followed
Receive telephone calls and take messages for guests who are out
Other responsibilities
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the management of the hotel
Main complexity/critical issues in the job
Maintain highest standards and quality of services in front office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.
Qualifications
Knowledge and experience
Diploma in tourism / hospitality management
Minimum 1 year of relevant experience
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times
Additional information
Role benefits & perks
Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
Continuous learning and investment into your capability, including Accor’s Revenue Management Academy certification.
Work with sector-leading IDeaS revenue management platform.
Additional information
This role requires:
Fluency in English and Arabic