Assistant Laundry Manager

Company description

“A passion for perfection”

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 suites & duplex villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this dining setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Job description

Reporting to the laundry manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Work closely with both the rooms and food & beverage divisions to execute their uniform programs

The ability to present new initiatives to the senior management team

Creating and revising of standard operating procedures (SOP) for the laundry and valet departments

Supporting of the laundry department during the absence of the laundry manager

Conducting departmental uniform inventories on a semi-annual basis

Ordering of uniforms through the appropriate purchasing structure while maintaining appropriate par levels

Responsible for maintaining uniform budgets

Ensuring the daily completion of payroll

Professionally handle guest feedback or concerns with guest laundry program

Organization of the measuring and sizing of colleagues for uniforms

Researching, analyzing, presenting and implementing of new departmental uniforms

Conducting coaching sessions and performance reviews of laundry & valet team

Prepare weekly wildly important goals (WIGS) with a view to improving areas of main focus with a line of sight to the hotel goals

Assisting the laundry manager with the quarterly linen inventories

Conducting monthly communication meetings

Promoting of laundry and valet accomplishments

Tracking of uniforms for all new hires and implementing an effective return policy

Maintaining a safe and hazard free work environment

Qualifications

Previous supervisory experience is an asset

Ability to multi-task on a regular basis

Highly organized and detail orientated

Strong leadership skills/initiative with the ability to develop strong relationships with fellow colleagues

Solid background of proven computer skills including Microsoft Office

Must be flexible and able to work a variety of shifts

Formal education in hospitality/tourism an asset

Must be articulate and have strong verbal and written communication skills

Additional information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS