AI Ops Engineer

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The work:

Key Responsibilities:

MCP Ecosystem Support

Test MCP servers for functionality and security checks

Configure server instances using established patterns

Maintain server catalog documentation

Troubleshoot basic connection issues and escalate when needed

Learn MCP protocol internals and best practices

Skills & Agents Development

Develop basic skills for client workflows under guidance

Test team‑submitted skills for quality

Maintain skills library documentation

Contribute to starter templates and samples

Learn secure coding practices

AWS Knowledge Bases & RAG Testing

Run retrieval quality tests

Assist with content tagging and classification

Document test results and accuracy metrics

Support documentation for RAG interactions

Learn embeddings and RAG optimization

Governance & Security

Follow marketplace vetting processes

Conduct basic security reviews

Maintain version control and audit trails

Document security patterns

Learn security best practices for AI tooling

Technical Support

Provide first‑line debugging for MCP, skills, and agents

Assist with environment setup

Resolve common configuration issues

Maintain support documentation and FAQs

Document issues and resolutions

Training & Enablement

Support onboarding to Claude Code and AI tooling

Maintain best‑practice docs

Assist with demos and sessions

Maintain sandbox environments

Create tutorials and how‑to guides

Platform Evaluation & Project Support

Test emerging AI platforms

Assist with demos and proof‑of‑concepts

Document results and user feedback

Test integrations with systems like JIRA, Confluence, CMDB

Support AI project implementation

Collect adoption metrics and usage data

Here is what you need:

US citizen or dual citizen (Public trust eligible)

1+ years in software engineering, DevOps, or ITBasic

Python skills (scripting, APIs, JSON/data manipulation)

Familiarity with APIs and authentication (keys, tokens)

Basic Git proficiency and understanding of AI/LLM concepts

Strong troubleshooting ability

Solid communication and willingness to learn

Ability to work collaboratively and ask clarifying questions

Strong attention to detail and documentation habits

Preferred experience:

Active Secret or Public Trust clearance

Exposure to Claude Code, AI dev tools, or LLM platforms

Basic AWS knowledge (S3, Lambda, IAM)

Experience in government or regulated environments

Familiarity with JIRA and Confluence

Interest in open‑source or personal coding projects

Agile/Scrum exposure

Certifications (AWS Cloud Practitioner, Security+, etc.)

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $70,500 — $136,700 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the  Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you   are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.