Workplace Guest Experience Coordinator

The Workplace Guest Experience Coordinator is responsible for the day-to-day operation and administrative activities at multiple buildings within the district. Leads Supervisors to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned buildings.

Pay: $25/HR  The pay listed is the hourly/salary rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Benefit Information: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit Annual Benefits-Staff and Management Responsible for the day-to-day operation and administrative activities at multiple buildings within the district. Leads Supervisors to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned buildings.

Responsibilities: Reception

Coverage of Reception duties, as needed

Copying, scanning, shipping, and scheduling meetings

Updating floor plans, as needed

Event Coordination

Coordinate needed event staff (janitorial, security, valet, engineering, etc.) and create work schedules for events

Coordinate load-in and setup of external vendors; facilitate the collection of vendor documentation (certificates of insurance, permits, etc.)

Assist with event set-ups, including space preparation (moving furniture, placing event/restroom signage, stanchions, etc.)

Assist with set-up/break-down of courtyard furniture (cushions, covers, etc.)

Generate, process, and track estimates and invoices for internal/external events

Upkeep of event storage room and contents

Update and maintain Screenings & Events calendar

Maintain visitor security procedures including signing in/out and issuing of visitor passes

Safety and Emergency Response

First Aid Attendant and Fire Warden (Training to be provided)

Initiate response procedures in the event of an emergency

Assist with evacuation procedures, in the event of an emergency

Facilities Support

Escort contractors, as needed

Order food/beverages as requested for meetings

Order groceries and supplies, as needed

Refill snack dispensers

Coverage of reception duties, as needed

Assist with the coding of invoices for general office and facilities

Interface with vendors as needed/requested to resolve billing inquiries and discrepancies

Assist with creating, tracking and resolving work orders

Update and maintain bulletin boards in common spaces

Maintain office supply cabinets and areas; order supplies as needed and/or requested by the office staff

Maintain copier areas and order supplies as needed. Contact vendors as needed for copier repairs/maintenance

Maintain a working inventory of conference room furniture and supplies for meetings and events; conduct regular inspections to maintain functionality and aesthetic integrity of conference facilities and equipment

Assist with conference room set-ups for meetings and luncheons

Assist with day to day tasks of coordinating facility maintenance and operations

Workspace set-up for new-hires/visitors

Workspace clean-up for departures (employees/visitors)

Any and all other duties as assigned

Qualifications: Must be proficient in Microsoft Office (Excel, Word, Outlook)

Must have clear and professional communication skills

Must be able to multi-task and balance many different projects at one time

Must be able to stay organized in a fast-paced environment

Must have a hands-on approach to all work and projects

Must be able to work well with all teams

Must be able to problem-solve throughout complex projects

2-3 years of experience working in a Facilities/Maintenance environment

Experience in a Studio/Production environment preferred