customer service representative - call centre
Customer Service Representative
Tool Beast Ltd. ? Kingston, Ontario
Employment type: Full-time or part-time Compensation: $20 per hour plus a performance bonus Location: In person Schedule: Weekday and Saturday shifts Reports to: General Manager or Sales Manager
Join the Tool Beast Team
Tool Beast is looking for a friendly, reliable and organized Customer Service Representative to help customers with tool purchases, repairs and ongoing support.
Your day might include checking in a contractor?s drill for repair, helping a homeowner compare equipment, answering customer questions and arranging a completed repair pickup.
Previous tool or repair experience is not required. We will teach you our products, systems and processes. You bring clear communication, attention to detail, dependability and a willingness to learn.
About Tool Beast
Tool Beast is a Kingston-based tool and equipment sales, service and repair business serving contractors, tradespeople, businesses, municipalities, landscapers and homeowners.
We provide new tools and equipment, warranty and non-warranty repairs, parts and after-sales support. Our product selection includes professional brands such as Milwaukee, EGO, Makita and Bosch.
Our team works together to help customers choose suitable equipment and support them throughout its working life.
What You Will Do
Customer Service and Repair Support
- Welcome customers, answer telephone calls and respond to email or online inquiries professionally.
- Receive tools and equipment, confirm customer details, identify model and serial numbers, and accurately document the customer?s concerns.
- Create repair tickets, label tools and related items, and collect available warranty information or proof of purchase.
- Explain the repair process and next steps, provide verified repair updates, and document customer follow-up.
- Locate completed repairs, confirm pickup details, review available repair information, and process invoices, payments and pickup records.
- Involve technicians, parts specialists or management when technical questions, warranty decisions or customer concerns need their support.
Retail Sales and Product Guidance
- Ask about the customer?s project, intended use and budget to help them choose appropriate tools, equipment, parts and accessories.
- Explain product features, practical benefits and model differences using accurate information.
- Learn about battery platforms, chargers and accessories, and confirm compatibility before recommending products.
- Recommend useful complementary products that suit the customer?s needs.
- Verify pricing, promotions, availability and special-order information, and prepare quotations or order requests according to established procedures.
- Complete sales accurately and assist with returns, exchanges and customer concerns within company policies and your assigned authority.
- Participate in product training and support safe product demonstrations once appropriately trained.
You don?t need to know every answer immediately. Knowing when to check information or ask a colleague is an important part of providing good service.
Orders and Store Support
- Prepare online orders, verify customer pickups and contact customers when repairs or special orders are ready.
- Help receive, organize and restock products, complete inventory counts, and flag stock discrepancies.
- Maintain accurate pricing labels and promotional signage, tidy displays, and organized repair pickup areas.
- Support opening, closing and cleaning duties to keep the store safe and welcoming.
- Protect customer and payment information, follow procedures for deposits and valuable products, and communicate customer commitments clearly with coworkers.
What We?re Looking For
You?ll be a good fit if you:
- Enjoy helping people and communicate clearly in person and by telephone.
- Are dependable, punctual and attentive to details.
- Stay organized when several customers or tasks