Technical Support Supervisor - Engineering Background

Manage and lead a team of technical support representatives

Ensure technicians receive timely and effective support for their technical issues

Monitor and maintain a high level of customer satisfaction

Develop ways to improve customer support processes

Train new team members on technical products tools and company procedures

Assist the team in resolving complex technical issues

Stay updated on company products and services

Collaborate with other departments including Customer Care Quality Technical and Operations teams

Prepare detailed reports for management on team performance

Identify trends in support requests and suggest improvements to reduce repeated issues

Enhance overall support quality and operational efficiency

Education: Bachelor’s degree in Engineering or a related technical field.

Experience: 5 to 10 years of proven experience in the Home Appliances industry, with a strong preference for expertise in Cooling systems .

Technical Skills: Proficiency in Microsoft Office Suite (Advanced level preferred).

Familiarity with industry-standard engineering or ERP software.

Languages: Professional fluency in English (Written and Spoken).

Core Competencies: Excellent communication and interpersonal skills.

Proven ability in Problem-Solving and technical troubleshooting.

Strong leadership and Team Building capabilities to drive collaborative success.