Applications Support Specialist

We are looking for an Applications Support Specialist to join our team. The ideal candidate will be responsible for supporting customers, implementing our cloud-based HR system, delivering user training, troubleshooting technical issues, and ensuring an excellent customer experience. Job Responsibilities Deliver engaging online and onsite training sessions.

Guide customers through system features and HR workflows.

Configure the HR system based on business requirements.

Investigate and resolve customer issues while ensuring an excellent support experience.

Work closely with Product, QA, and Development teams to improve the system.

Test new features and enhancements before release.

Create user guides, FAQs, and knowledge base content.

Build strong relationships with customers and contribute to their long-term success.

Bachelor's degree in Business Administration, Information Systems, or a related field.

1–3 years of experience in HR software, HRIS, ERP, or SaaS application support.

Very good understanding of HR processes, including Employee Management, Attendance, Leave, Payroll, Recruitment, and Performance Management.

Excellent communication skills with the ability to explain technical concepts in a simple, user-friendly way.

Strong analytical, troubleshooting, and problem-solving skills.

Customer-focused mindset with the ability to manage multiple priorities.

Experience in customer training or system implementation is a plus.

Benefits Work with innovative HR technology.

Learn from real customer challenges and business processes.

Grow your technical, functional, and consulting skills.

Join a collaborative team that values learning, ownership, and continuous development.