IT Support Technician – L1 Resident Engineer (M/F/X)

As L1 Resident Engineer, you are the first point of contact for all IT incidents and requests on site. You combine deskside support and helpdesk.

User support

• Provide Level 1 IT support, on site and remotely, to employees at the Liège site
• Diagnose and resolve common incidents: laptops, desktops, monitors, docking stations, printers, headsets and peripherals
• Support Windows 10/11 and Microsoft 365 environments (Outlook, Teams, Word, Excel, PowerPoint, OneDrive), as well as basic application support
• Resolve basic connectivity issues (LAN, Wi-Fi, VPN)
• Support meeting rooms and videoconferencing equipment (Teams, cameras, microphones, screens)

Access and security

• Manage access: accounts, password resets, MFA and authentication, in line with security procedures
• Apply IT security policies and immediately report any suspicious incident (phishing, malware, unauthorised access)

Hardware and lifecycle

• Install, configure and prepare IT equipment (PCs, iOS/Android mobile devices, peripherals)
• Handle IT onboarding and offboarding of employees (workstation preparation, handover and collection of equipment, access rights)
• Keep the IT inventory up to date and coordinate replacements, warranties, repairs and disposals
• Tickets, escalation and coordination
• Log, prioritise, track and close tickets in the ITSM tool (ServiceNow, Jira Service Management…)
• Escalate complex incidents to L2/L3 teams with a full diagnosis, and follow them up in line with SLAs
• Act as the link with central IT teams, service providers and external suppliers
• Inform local management of major incidents or service interruptions
• Contribute to IT documentation (knowledge base, procedures, troubleshooting guides)

You are not just a ticket-taker: you are the local IT point of reference and help ensure the continuity of the site's IT services.

THE TEAM & THE MANAGER

Based at the Liège office, you report directly to the Station Manager, Pierre Jeurissen. You work closely with SAL International's IT teams in Belgium and Saudi Arabia.

Essential

• Bachelor's degree or equivalent technical qualification in IT
• At least 2 years' experience in helpdesk, service desk, desktop support or field support
• Fluent French and English, both spoken and written
• Strong command of Windows 10/11 and Microsoft 365; basic knowledge of Active Directory / Entra ID (Azure AD) and MFA
• Basic knowledge of networking (TCP/IP, DNS, DHCP) and cybersecurity

Assets

• Knowledge of Arabic
• Experience as a Resident Engineer / Onsite Support Engineer
• Experience in the aviation or logistics sector, in an international environment
• IT certifications (CompTIA A+, ITIL Foundation, Microsoft…)

Soft skills

• Customer focus and service mindset
• Autonomy and rigour in incident management
• Clear communication with non-technical users
• Hands-on, proactive attitude