Travel Program Specialist (Senior, Custom Travel)

At Significance, we believe the best results come from investing in great people. As a woman-owned consulting firm supporting federal civilian and Department of Defense customers, we bring together talented professionals who are passionate about solving complex challenges and making a meaningful impact. We're proud of the culture we've built - one rooted in trust, collaboration, respect, and genuine relationships. Our people are empowered to share ideas, grow their careers, and deliver exceptional results while supporting missions that matter. It's a culture we're proud of, and one that has earned us recognition as a Washington Business Journal Best Place to Work for seven consecutive years.

Primary Responsibilities and Required Skills: Primary Responsibilities • Manage the IOS travel support inbox as a dedicated operational queue, including triage, prioritization, issue tracking, and timely status updates. • Provide expert consultative guidance on the Federal Travel Regulation (FTR), HHS Travel Policy, entitlements, per diem, constructive travel, invitational travel, and other complex travel scenarios. • Create, amend, and manage travel authorizations and vouchers in ETS, including complex multi-city, multi-location, and constructive travel trips. • Maintain and update traveler profiles in ETS and support onboarding for new IOS travelers and staff. • Deliver proactive trip planning, higher-touch reservation coordination, and detailed reviews of travel options to ensure compliance and mission alignment. • Track, analyze, and report monthly workload metrics, trends, and performance data using advanced Excel skills. • Prepare professional summaries, trend reports, and presentations for operational check-ins and leadership updates. • Maintain and improve travel expense templates and support documentation for strong audit trails. • Leverage AI tools to improve efficiency in reporting, documentation, and process improvement. • Conduct traveler readiness reviews and proactively monitor changes to minimize unnecessary fees. • Facilitate recurring operational meetings, prepare issue logs, and support continuous process improvement.

Required Skills & Experience • Minimum of 5 years of experience providing travel support in a federal government or government contractor environment. • Strong working knowledge of the Federal Travel Regulation (FTR) and federal travel policies. • Advanced proficiency in the Electronic Travel System (ConcurGov), including creation and management of complex authorizations and vouchers. • Advanced skills in Microsoft Excel for data tracking, analysis, and reporting. • Excellent written and verbal communication skills, including experience creating and delivering professional presentations. • Demonstrated ability to handle high-volume work with exceptional attention to detail and discretion. • Strong organizational, time management, and customer service skills, with experience supporting senior-level executives. • Proficiency using AI tools (such as ChatGPT, Microsoft Copilot, or similar) to enhance productivity. Qualifications & Education • Bachelor’s degree in Hospitality, Business Administration, or a related field (or equivalent experience). • 3–5+ years of experience in travel program management or a similar role. • Demonstrated ability to work independently and as part of a team in a fast-paced environment. • Ability to support federal compliance requirements (PII, security standards).

Desired Skills: Desired Skills & Attributes • Prior experience supporting senior government officials or Cabinet-level leadership. • Experience with ConcurGov or similar government travel systems. • Knowledge of HHS-specific travel policies and procedures. • Bachelor’s degree in Business Administration, Public Administration, or a related field.

At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.

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