Customer Service Executive
about the company
Our client is a well-established global manufacturer and distributor of electronic and electromechanical components. They are currently seeking a proactive Customer Service Executive to join their dynamic team and support daily sales fulfillment operations.
about the job
- Order & Sales Fulfillment: Process requests for quotations (RFQs/web enquiries), customer orders, and billing documentation to ensure monthly sales fulfillment targets are met.
- Post-Sales & Account Support: Manage delivery rescheduling, return requests (RMA), customer complaints, claims, and contract/forms administration.
- Sample & Logistics Coordination: Oversee the timely dispatch of product samples, catalogues, and marketing literature to clients.
- Operational Reporting: Compile periodic performance metrics and complaint reports, assist with inventory/stock take exercises, and support arrangements for customer site visits.
- Communication & Ad-hoc: Attend to customer enquiries promptly within target timelines, participate in team operational reviews, and handle ad-hoc duties as required.
skills and experience required
- Diploma in Business Admin with 2–3 years’ electronics industry experience preferred.
- Strong English (spoken & written) and customer service skills.
To apply online please use the 'apply' function, alternatively you may contact Esme Soh. (EA: 94C3609/R26163148)