Workplace Experience Coordinator (Part-time)
WORKPLACE EXPERIENCE COORDINATOR, NYC
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.
Reports to: Founding Recruiter
Schedule: Monday, Wednesday, Friday 8:45 am - 5:45 pm
Please note: This is a temporary role, with the potential to convert to a permanent, full-time position down the line. The person hired will be formally employed by our staffing agency partner, not by Pylon directly. They'll work on-site at our NYC office and be fully integrated into the team day-to-day, but payroll, benefits, and employment terms run through the agency.
WHAT YOU'LL DO
- Attack the day to day. Own supply orders, vendors, deliveries, facilities requests, storage, and keeping the space clean and presentable, before anyone has to ask. Don't let it pile up: delegate, automate, and streamline everything.
- Own the move. We're relocating to a new NY office this November. Take it from planning to execution and make it feel seamless.
- Chief Fun Officer, NY edition. Plan the events, socials, and in-office celebrations, and connect them back to what the team's actually accomplished, big or small.
- Talent's first impression. Own workspace setup for new hires, room logistics for candidate onsites, and coordination support for the recruiting team, calendar management, candidate communication, and day-of logistics.
- Own the philosophy, not just the checklist. You're not here to follow a list of rules, you're here to take “keep this office running like it matters” and figure out what that actually requires day to day.
- This is not a static role. Flex into whatever ad hoc operational projects come up as the office and team grow.
What You'll Bring
- 1+ year of experience working in an office or workplace environment (office coordinator, workplace ops, community associate, or similar)
- A plus if you've helped run an office move, from planning through move-in
- Comfortable managing vendors and furniture logistics, you know how to get quotes, place orders, and follow through until it's actually done
- Highly organized and able to juggle competing priorities without letting something slip
- Strong communicator, you're often the first and last touchpoint for candidates, new hires, and visitors
- Scrappy and resourceful, you find a way to get it done rather than pointing at why it can't be
- Based in New York and able to be in-office 3x per week