Admin & Customer Relations
About the company
PT Kika Tumbuh Bahagia, operating under the brand KIKA Kids Club, is dedicated to celebrating the wonderful uniqueness of every child through a personalized approach to early development. We begin with a child psychologist-led assessment to deeply understand how each child learns, what excites them, and the specific support they require, before crafting a tailored plan using the trusted AWBS Curriculum during their golden age. Our mission is to help children grow together—heart, mind, and joyfully whole—and we are now seeking a dedicated individual to join our team in supporting this meaningful work by ensuring our families receive exceptional care and communication throughout their journey with us.
Your tasks
As our Admin & Customer Relations representative, you will serve as the primary point of contact for our clients, managing inquiries and fostering strong relationships that reflect our commitment to holistic child development. Your key responsibilities include handling customer service requests with empathy and efficiency, coordinating administrative tasks related to client assessments and curriculum planning, and maintaining accurate records to ensure seamless operations. You will play a vital role in translating our personalized care philosophy into daily interactions, ensuring that parents feel heard, supported, and confident in the services provided to their little ones at our facility located in Jakarta Barat.
Requirements
We invite female candidates who hold an SMA or SMK education level and possess between one and three years of relevant experience to apply for this position. We are looking for individuals who bring a warm, professional demeanor and a genuine interest in child-centric services, ready to contribute to our supportive and joyful workplace culture. If you are passionate about delivering excellent customer relations and thrive in an environment that values both heart and mind, we encourage you to share your application with us and become part of our growing family at Jalan Puri Indah Raya A3, RT02/RW08, Kembangan Selatan Kel., Kembangan, Jakarta Barat, 11610, Indonesia.
Skills:
- Customer Support
- Call Center
- Microsoft Office
- Communication Skills
- Outbound Call
- Teamwork
- Help Desk
- Customer Service
- Problem Solving
- Customer Relationship Management