Desk Collection

• Contact customers with overdue accounts via phone, email, or messaging
• Remind customers of payment due dates and outstanding balances
• Follow up on delinquent accounts and monitor payment commitments (PTP)
• Negotiate payment plans in line with company policy
• Maintain professional communication while achieving collection targets

Skills: Problem Solving, Communication Skills, Customer Support, Customer Relationship Management, Help Desk, Customer Service, Call Center, Outbound Call