Product Support & Development Engineer
Location: Northern Ireland - Toomebridge Offices
Seniority Level: Entry to Mid
Employment Type: Full Time - Employed
Workplace Type: Hybrid Working (3 days onsite / 2 days from home) | Monday to Friday
Description:
Are you passionate about engineering excellence and solving real-world challenges? Join a market-leading manufacturer at the forefront of heavy duty machinery. This is an exciting opportunity to influence the performance and reliability of industry-leading equipment, working closely with design, manufacturing, aftermarket, and customer teams to drive continuous product improvement and innovation.
Key Responsibilities
- Support and enhance existing heavy duty machinery products
- Investigate field failures, warranty claims, and technical issues to identify root causes and implement corrective actions
- Drive product improvement, reliability enhancement, and cost reduction initiatives
- Manage Engineering Change Notices (ECNs) from concept through implementation
- Collaborate closely with Manufacturing, Purchasing, Quality, and Aftermarket teams to ensure effective product support
- Improve product safety, manufacturability, serviceability, and overall performance
- Provide technical support to customers, dealers, and service teams
- Develop and update engineering drawings, BOMs, and technical documentation
- Analyse product performance data and recommend design modifications
- Participate in design reviews, risk assessments, and validation activities
- Support new product introduction (NPI) and product lifecycle management activities
- Liaise with suppliers regarding component performance and technical improvements
- Assist with testing, troubleshooting, and validation of design changes
- Ensure compliance with relevant engineering standards and industry best practices
- Contribute to continuous improvement projects across engineering and operations
Requirements
- Degree qualified in Mechanical Engineering or a related discipline.
- Minimum 3 years' post-graduate experience within heavy engineering industries.
- Experience supporting complex mechanical products in a manufacturing environment.
- Strong problem-solving and root cause analysis skills.
- Ability to work effectively across multiple departments and stakeholder groups.
- Experience using 3D CAD software, with CREO experience considered a distinct advantage.
- Strong communication and technical report-writing skills.
What's on Offer?
- Competitive salary package.
- Hybrid working (2 days per week from home).
- Excellent benefits package.
- Long-term career progression opportunities.
- Exposure to globally recognised products and cutting-edge engineering projects.
- Collaborative and innovative engineering environment.
If you enjoy solving complex engineering challenges, improving world-class products, and making a tangible impact on equipment used across the globe, we'd love to hear from you.