LOGISTICS OPERATIONS EXECUTIVE/MANAGER

Job Summary

We seek a motivated Freight Forwarding Operations Executive/Manager with solid experience in Air and Sea Freight operations to independently manage daily shipment activities efficiently.

Responsibilities

• Manage day-to-day freight forwarding operations following company Standard Operating Procedures (SOP)
• Update shipment information promptly in the company’s in-house system to maintain accurate records
• Coordinate shipment bookings and arrangements to ensure timely and efficient processing
• Prepare and send pre-alert notifications to overseas agents and destination offices to facilitate shipment tracking
• Liaise with local and overseas customers, agents, airlines, and shipping lines to ensure smooth shipment operations
• Monitor shipment status continuously and proactively resolve operational issues, delays, and discrepancies
• Handle customer enquiries, service requests, and complaints professionally to maintain service quality
• Respond promptly to emails and operational requests to support seamless communication
• Ensure timely and cost-effective handling of all import and export shipments
• Perform ad-hoc duties as assigned by management to support operational needs

Preferred competencies and qualifications

• Knowledge and experience in Sea Freight operations to enhance shipment handling capabilities
• Familiarity with freight forwarding procedures and documentation to ensure compliance and accuracy
• Proficiency in Microsoft Office and comfort working with in-house operating systems to support operational tasks
• Strong communication, coordination, and problem-solving skills to manage complex shipment scenarios
• Ability to work independently, take initiative, and manage multiple tasks effectively under pressure
• Responsible, organized, and detail-oriented approach to maintain high operational standards